What are the responsibilities and job description for the Guest Service Representative position at Empire Hospitality?
Come join our family! Wingate by Wyndham is looking for a fun, energetic, team player to join our family.
ESSENTIAL JOB FUNCTIONS:
Work Objectives
- Process guest registrations, including the computation and collection of payment.
- Complete and verify all audit paperwork and shift reports.
- Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
- Perform nightly balancing of all accounts to ensure proper posting to property management system and accounting system.
- Prepare express checkout folios.
- Maintain room status inventory.
- Communicate all pertinent shift information to Assistant General Manager and other desk staff.
- Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
- Send and receive telephone calls and facsimiles; sort incoming mail and messages.
- Enter invoices into accounting system and Scan Invoices into Accounting System.
Guest Satisfaction
- Respond to guest needs, special requests, and complaints as needed.
- Process guest invocations of 100% satisfaction guarantee.
- Smile, acknowledge, and greet guests at front desk and other public areas.
Teamwork
- Be available to work a flexible schedule. Must have open availability to include 2nd and 3rd shift, weekends and holidays.
Guest Service Representative / Breakfast Host
Holiday Inn Express Tallahassee - I-10 E -
Tallahassee, FL
Experienced Front Desk Guest Service Representative
Murphco of FL -
Tallahassee, FL
Guest Service
Peter Boulware Toyota -
Tallahassee, FL