Warranty Coordinator

POSITION SUMMARY
The Warranty Coordinator supports the Serv-Ware commercial foodservice equipment line by coordinating warranty service, researching replacement parts, processing parts orders, and providing responsive customer service throughout the warranty claims process. This role serves as a key point of contact for end users, dealers, authorized service companies, and internal teams to help drive accurate and timely resolution of equipment issues.

KEY RESPONSIBILITIES

• Deliver a high level of customer service to end users, dealers, and service companies throughout the warranty claims process.
• Set up new warranty service calls with authorized service companies and manage the intake process from initial request through assignment.
• Proactively follow up with service companies on open warranty calls to support timely resolution and keep customers, dealers, and internal stakeholders informed of status.
• Research replacement parts for commercial foodservice equipment across multiple Serv-Ware model lines.
• Identify, verify, and provide accurate part numbers to service companies, dealers, and customers.
• Process replacement-part orders accurately and efficiently, coordinating with internal parts and inventory teams as needed.
• Maintain organized, accurate, and up-to-date records of warranty claims, service-call status, customer communications, and parts orders.
• Communicate professionally and clearly by phone and email with service technicians, dealers, customers, and internal stakeholders.
• Identify recurring product, part, or service issues and escalate warranty trends or concerns to the appropriate internal teams.
• Help ensure warranty procedures and service expectations are consistently followed while balancing customer needs and company policies.

QUALIFICATIONS

• Prior experience in customer service, warranty administration, parts coordination, technical support, or a related field preferred.
• Strong organizational and follow-through skills with the ability to manage multiple open claims and priorities simultaneously.
• Excellent verbal and written communication skills with a customer-focused, professional approach.
• Comfortable researching technical parts information, reviewing equipment documentation, and cross-referencing part numbers.
• Proficiency with standard office software, including Excel and email; experience with CRM, ERP, or warranty-management systems preferred.
• Experience in commercial foodservice equipment, appliances, HVAC/refrigeration, or a similar technical/mechanical industry is a plus.
• Ability to work effectively under pressure, troubleshoot issues, and maintain professionalism with customers and service partners.
• High attention to detail and commitment to accurate documentation and order processing.

CORE COMPETENCIES

• Customer Service & Relationship Management
• Technical Parts Research
• Organization & Follow-Through
• Clear, Professional Communication
• Problem Solving & Attention to Detail
• Cross-Functional Coordination

WORKING RELATIONSHIPS

External: End users, dealers, authorized service companies, and service technicians. Internal: Warranty/service, parts, inventory, customer service, sales, operations, and other support teams as needed.

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $45,000 - $55,000