What are the responsibilities and job description for the Territory Sales Representative position at Empire Auto Parts?
As a service-minded Territory Sales Representative with Empire Auto Parts, you’ll serve as a liaison between the company and our customers.
- Revenue Achievement:
• Meet or exceed revenue objectives for assigned territory/account base.
• Work with peers to achieve regional revenue objectives. - Sales Generation:
• Penetrate assigned accounts with a well-structured contact strategy, incorporating phone, email and face to face contact.
• Identify new opportunities, primarily via Internet research, customer referrals, and observation while making market visits. - Customer Retention:
• Ensure high levels of customer satisfaction are achieved to retain sold customers.
• Monitor customer order activity and proactively address any declines or irregularities.
• Address any issues or concerns promptly to prevent customer churn. - Product and Service Delivery:
• Ensure sold customers receive the proper products and services on time.
• Collaborate with internal teams to troubleshoot and resolve any delivery or service issues.
• Continue to stay current on Empire corporate and operational information (locations, products, delivery schedules, etc.) to provide the most value to Empire's accounts. - Customer Success:
• Maintain NPS score greater than 60 for assigned accounts.
• Maintain return rate of 12% or less for assign accounts. - Reporting and Documentation:
• Promptly, accurately and thoroughly document all customer interactions in Empire's ERP system.
• Provide regular reports on sales performance, forecasts and market conditions to management. - Customer Feedback:
• Collect and act on customer feedback to improve products, services, and the overall customer experience.
• Respond to all feedback acquired through Voice of Customer surveys. - Collaboration and Communication:
• Work closely with other internal teams to share best practices and support a unified customer service approach.
• Communicate effectively with team members to ensure a seamless customer experience. - Market Intelligence:
• Gather and report market and competitive information to help the company adjust strategies and offerings.
• Stay informed about industry trends and customer needs to provide relevant solutions.
Qualifications/Skills:
- Excellent communication, interpersonal and organizational skills
- Valid driver’s license, satisfactory driving record within Company standards
- Ability to build rapport with customers
- Ability to operate company owned vehicle in a variety of weather and traffic conditions
- Ability to work under minimal supervision
- Ability to thrive in a fast-paced ever-changing setting
- Self-motivated with keen negotiating skills
- High school diploma or equivalent is a plus
- Strong business acumen
- Willing to travel locally
- Possess strong technical and computer skills
- Be at least 18 years old
What We Offer:
- Health, Dental & Vision Insurance
- Health Savings Account (HSA) with Employer Contribution
- Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
- 401K Retirement Plan with Employer Match
- Paid Training
- Paid Time Off
- Paid Sick Days
- Paid Holidays, Including 1 Floating Holiday (Your Birthday)
- Biweekly Pay
- M-F work week; No weekends
Employee Perks:
- Casual Dress Code
- Teamwork Environment
- Free Company Apparel
- Employee Recognition
Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
* Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG
