What are the responsibilities and job description for the Territory Sales Representative position at Empire Auto Parts?
Job Details
Description
As a service-minded Territory Sales Representative with Empire Auto Parts, you’ll serve as a liaison between the company and our customers.
Description
As a service-minded Territory Sales Representative with Empire Auto Parts, you’ll serve as a liaison between the company and our customers.
- Develop and execute a contact strategy for assigned customers and identified prospects, incorporating phone, email, and face to face visits
- Actively monitor order activity from all assigned customers
- Contact customers with declining volume to determine what is causing the drop. Take action to reverse trend, when applicable.
- Identify new sales opportunities, primarily via Internet research, customer referrals, and observation while making customer visits.
- Communicate competitive and other market information to relevant company individuals as it is learned.
- Fully document all contacts in Empire ERP system.
- Work directly with customer care team to troubleshoot customer service issues as they arise.
- Continue to stay current on Empire corporate information (locations, products, delivery schedules, etc.) so as to provide the most value to Empire’s customers.
- Complete all assigned training modules in a timely manner.
- Support all Empire sales and marketing initiatives, as appropriate
- Meet or exceed all sales objectives within assigned region/customer list
- Achieve a NPS of at least 60 for all assigned customers
- Maintain a return rate across all assigned customers of less than 12%
- Work with A/R on any delinquencies within assigned customer base to ensure consistent messaging
- Collaborate with sales reps from different regions to share best practices and support a cohesive sales approach
- Excellent communication, interpersonal and organizational skills
- Valid driver’s license, satisfactory driving record within Company standards
- Ability to build rapport with customers
- Ability to operate company owned vehicle in a variety of weather and traffic conditions
- Ability to work under minimal supervision
- Ability to thrive in a fast-paced ever-changing setting
- Self-motivated with keen negotiating skills
- High school diploma or equivalent is a plus
- Strong business acumen
- Willing to travel locally
- Possess strong technical and computer skills
- Be at least 18 years old
- Health, Dental & Vision Insurance
- Health Savings Account (HSA) with Employer Contribution
- Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
- 401K Retirement Plan with Employer Match
- Paid Training
- Paid Time Off
- Paid Sick Days
- Paid Holidays, Including 1 Floating Holiday (Your Birthday)
- Biweekly Pay
- M-F work week; No weekends
- Casual Dress Code
- Teamwork Environment
- Free Company Apparel
- Employee Recognition
- Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG
