Dispatcher

About Us

Empire Auto Parts is a leading, fast growing provider of aftermarket collision automobile parts to primarily independent body shops, multi-shop operators, and dealer-operated body shops across more than 25 states throughout the Northeast, Mid-Atlantic and Southeast regions. Founded in 1985 and headquartered in Totowa, NJ, the company has over 50 locations and employs over 900 team members.

Department

Delivery

Job Summary

The Dispatcher coordinates and manages the scheduling and routing of drivers, deliveries to ensure timely and efficient operations. This role involves communicating with customers, tracking vehicles, maintaining records, and supporting operational logistics to meet company and customer expectations.

Supervisory Responsibilities

None

Duties/Responsibilities

• Receive and respond to incoming service or delivery requests via phone, email, or dispatch software.

• Schedule, assign, and route drivers or service personnel according to workload, geography, and priority.

• Monitor and track the status of routes, deliveries, and service calls to ensure on-time performance.

• Communicate updates and instructions to drivers, technicians, and customers as needed.

• Maintain accurate logs, route sheets, and delivery/service documentation.

• Coordinate with warehouse, parts, or operations teams to ensure availability of inventory or materials.

• Handle emergency requests, last-minute changes, or route adjustments efficiently.

• Ensure compliance with safety regulations and company policies.

• Prepare and submit reports on dispatch activities, delays, and performance metrics.

Required Skills/Abilities

• Education: High school diploma or equivalent (Associate degree preferred).

• Experience: 1–3 years in dispatching, logistics, transportation, or a related field.

Skills

• Strong communication and multitasking abilities

• Excellent problem-solving and time-management skills

• Proficiency with dispatch or route management software (e.g., Samsara, Verizon Connect, ServiceTitan, etc.)

• Attention to detail and ability to remain calm under pressure

• Knowledge of transportation regulations and geography

Personal/Professional Attributes

• Strong Communication Skills

• Clearly conveys information to drivers, customers, and team members.

• Listens actively and ensures mutual understanding in fast-paced situations.

• Organizational Excellence

• Manages multiple routes, schedules, and priorities effectively.

• Maintains detailed records and ensures documentation accuracy.

• Problem-Solving Ability

• Anticipates challenges and adjusts schedules or routes quickly.

• Finds practical solutions that balance customer satisfaction with operational efficiency.

• Technical Proficiency

• Comfortable using dispatch software, GPS tracking systems, and communication tools.

• Understands logistics data and can interpret route or delivery reports.

• Time Management

• Prioritizes tasks effectively in a fast-moving environment.

• Ensures on-time deliveries or service calls under pressure.

• Attention to Detail

• Double-checks schedules, addresses, and instructions for accuracy.

• Keeps meticulous records for accountability and compliance.

• Customer Service Orientation

• Maintains professionalism in all interactions.

• Balances the needs of the customer with company capabilities.

• Team Collaboration

• Works cooperatively with drivers, warehouse staff, and management.

• Supports team morale and problem-solving.

Physical Requirements

Travel Requirements

Commitment to Diversity

Empire Auto Parts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.