What are the responsibilities and job description for the Customer Service Agent position at Empire Auto Parts?
Job Details
Description
The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.
Responsibilities
Description
The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.
Responsibilities
- Product Expertise: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
- Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
- Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
- Issue Resolution: Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
- Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers.
- Collaboration with Teams: Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
- Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management
- High school diploma or equivalent; automotive parts or collision repair training is a plus.
- Experience in customer service, preferably in the automotive or collision repair industry.
- Strong understanding of automotive parts and their applications.
- Proficiency in CRM software and order management systems.
- Excellent communication and interpersonal skills.
- Technical aptitude with automotive parts and repair processes.
- Attention to detail and accuracy in order processing.
- Strong problem-solving and negotiation skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Bilingual: English and Spanish
- Call Center experience
- Be at least 18 years old
- Health, Dental & Vision Insurance
- Health Savings Account (HSA) with Employer Contribution
- Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
- 401K Retirement Plan
- Paid Training
- Paid Time Off
- Paid Sick Days
- Paid Holidays, Including 1 Floating Holiday (Your Birthday)
- Weekly Pay
- M-F work week; No weekends
- Casual Dress Code
- Teamwork Environment
- Fun Anniversary Party
- Free Company Apparel
- Free Parking
- Employee Recognition
- Free Company Apparel
- Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG
