What are the responsibilities and job description for the Customer Service Agent @ Odenton, MD position at Empire Auto Parts, LLC?
Overview
Empire Auto Parts distributes quality replacement auto parts in an efficient, accurate and transparent way. We are an established and respected aftermarket auto parts company based out of Totowa, NJ that serves 13 states in the Northeast / mid-Atlantic US.
Empire Auto Parts offers our employees the opportunity to grow and thrive professionally, to contribute to the success of a dynamic fast-paced organization. Come grow with us and let us show you why Empire Auto Parts is a leader in quality and service in the aftermarket auto parts industry.
Job Descriptions
- Auto Parts knowledge preferred, especially products and product lines of aftermarket car parts and accessories
- Basic computer literacy (data entry, word processing, accessing web sites, using electronic mail, using search engines)
- Responsible for providing amicable, courteous, personable, and professional customer service
- Answer multi-lined telephone inquiries regarding availability, pricing, and order inquiries
- Create customer sales invoices, handle exchanges and return requests, using our proprietary software
Benefits
- Monday - Friday, no weekends
- Paid vacation, personal days, and holidays
- Medical & dental insurance (after 90 days)
- 401K plan with company match