Provisioning Technician

Company Overview: Empire Access is a leading provider of telecommunications services, specializing in telephone, internet, and fiber optic solutions. We are committed to delivering reliable and high-quality connectivity to our customers.

Benefits & Employee Perks

• Comprehensive Health Insurance: Medical, Dental, Vision, and additional Supplemental lines of coverage.
• Employee discounts: Discounts on Empire Access services and products for eligible employees.
• Employee Assistance Program.
• Competitive pay rates with opportunities for growth.
• Retirement Plan- 401k plan with up to a 6% company match to help you save for the future.
• Paid Time Off: Generous paid time off such as vacation, sick, holidays, floating holidays, personal time.
• Employees also get their birthday off each calendar year.
• Employees dependents under the age of 18 get a birthday card and a $25.00 check each calendar year during the month of their birthday.
• Training programs and Career advancements.
• Employee Recognition “Kudos” Program
• Years of Service recognition.
• Annual Employee Summer Picnic and Holiday Party, Employee Appreciation Days, and a casual working environment.
  
  

Job Summary: The Provisioning Technician is responsible for managing the installation and configuration of telecommunications services for our customers, ensuring timely and accurate provisioning of equipment and services. This role requires technical expertise, attention to detail, and strong problem-solving skills to ensure that all customer needs are met efficiently and effectively.

Key Responsibilities

• Service Provisioning: Set up and configure telecommunications services for new and existing customers, including internet, phone, and data services.
• System Configuration: Work with internal systems to properly configure services, including network settings, IP addresses, and user accounts.
• System Support: Participate in configuring and updating systems logic driving process.
• Troubleshooting and Issue Resolution: Identify and resolve technical issues during the provisioning process, ensuring minimal disruptions for customers.
• Documentation: Maintain accurate records of installations, configurations, and service activations in internal systems and databases.
• Collaboration: Work closely with sales, engineering, and customer support teams to ensure smooth provisioning and successful service delivery.
• Quality Assurance: Perform quality checks and tests on equipment and services to ensure compliance with company standards and customer expectations.
• On-call Support: Provide on-call support as needed for urgent provisioning issues or customer concerns.
• Compliance and Safety: Adhere to safety protocols and industry regulations while installing and configuring services.
  
  

Requirements

• Strong technical knowledge of telecommunications equipment (routers, modems, switches) and networking concepts (IP, TCP/IP, DNS, etc.).
• Familiarity with provisioning systems, software tools, and CRM platforms.
• Excellent problem-solving skills with the ability to troubleshoot technical issues effectively.
• Strong communication skills, with the ability to interact with customers and internal teams.
• Attention to detail and the ability to handle multiple tasks in a fast-paced environment.
• Ability to work independently with minimal supervision and prioritize tasks effectively.
  
  

Education And Experience

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in a related field preferred.
• Proven experience as a provisioning technician or similar role in the telecommunications industry.
• Relevant certifications (e.g., CompTIA Network , CCNA) are a plus.
  
  

Working Conditions: While most of the work is performed in an office setting, occasional on-site visits or attendance at industry events may be required. The ability to lift and move light equipment may be necessary.

Pay Range: $19.00-$21.00 per hour depending on experience.