What are the responsibilities and job description for the Field Ops Technician position at Empire Access?
Job Summary: As a Field Ops Technician at Empire Access, you will play a crucial role in establishing and supporting reliable connectivity for our customers. Your primary responsibilities will include installing, maintaining, and repairing telephone, internet, and fiber optic services. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service.
Key Responsibilities:
Installation: Install and set up telephone, internet, and fiber optic services at customer locations.
Maintenance: Perform routine maintenance and inspections to ensure the continued functionality of installed systems.
Troubleshooting: Diagnose and resolve technical issues related to connectivity, ensuring minimal downtime for customers.
Repair: Conduct repairs on faulty equipment, cables, and connections to restore services promptly.
Customer Service: Interact with customers professionally, addressing inquiries, providing technical support, and ensuring overall customer satisfaction.
Documentation: Maintain accurate records of installations, repairs, and maintenance activities.
Quality Assurance: Ensure adherence to company standards and quality benchmarks in all installation and repair tasks.
Requirements:
Technical Expertise: Proficiency in installing and troubleshooting telephone, internet, and fiber optic systems.
Communication Skills: Excellent communication and interpersonal skills for effective customer interaction.
Problem-Solving: Strong problem-solving abilities to diagnose and resolve technical issues efficiently.
Physical Stamina: Ability to work in physically demanding environments, climb poles or ladders, and lift heavy equipment.
Team Player: Collaborative mindset to work effectively with other technicians and support teams.
Flexibility: Willingness to work flexible hours and respond to emergency repair situations.
Driving License: Valid driver's license with a clean driving record. Must be willing to travel as needed to meet customer needs.
AFTCOM Fingerprinting: May be required to pass background check via fingerprinting. Only applicable to techs providing services in New York State.
Education and Experience:
1-3 years of experience in telecommunications or technology related field.
Technical certification or associate degree preferred.
Experience in customer service support role
Working Conditions: Work requires mostly outside cable work, both aerial and buried, copper and fiber. Most tasks are outdoors and at customer locations.
Pay Range: $20.00 - $24.00 per hour depending on experience.
Key Responsibilities:
Installation: Install and set up telephone, internet, and fiber optic services at customer locations.
Maintenance: Perform routine maintenance and inspections to ensure the continued functionality of installed systems.
Troubleshooting: Diagnose and resolve technical issues related to connectivity, ensuring minimal downtime for customers.
Repair: Conduct repairs on faulty equipment, cables, and connections to restore services promptly.
Customer Service: Interact with customers professionally, addressing inquiries, providing technical support, and ensuring overall customer satisfaction.
Documentation: Maintain accurate records of installations, repairs, and maintenance activities.
Quality Assurance: Ensure adherence to company standards and quality benchmarks in all installation and repair tasks.
Requirements:
Technical Expertise: Proficiency in installing and troubleshooting telephone, internet, and fiber optic systems.
Communication Skills: Excellent communication and interpersonal skills for effective customer interaction.
Problem-Solving: Strong problem-solving abilities to diagnose and resolve technical issues efficiently.
Physical Stamina: Ability to work in physically demanding environments, climb poles or ladders, and lift heavy equipment.
Team Player: Collaborative mindset to work effectively with other technicians and support teams.
Flexibility: Willingness to work flexible hours and respond to emergency repair situations.
Driving License: Valid driver's license with a clean driving record. Must be willing to travel as needed to meet customer needs.
AFTCOM Fingerprinting: May be required to pass background check via fingerprinting. Only applicable to techs providing services in New York State.
Education and Experience:
1-3 years of experience in telecommunications or technology related field.
Technical certification or associate degree preferred.
Experience in customer service support role
Working Conditions: Work requires mostly outside cable work, both aerial and buried, copper and fiber. Most tasks are outdoors and at customer locations.
Pay Range: $20.00 - $24.00 per hour depending on experience.
Salary : $20 - $24