What are the responsibilities and job description for the Part-Time Front Desk Agent position at Empeiria High Seirra Hotel?
Part-Time Front Desk Agent
Come be a part of the Empeiria High Sierra Hotel team! The ideal candidate is reliable, responsible has a friendly demeanor, and an eagerness to help our guests have an incredible mountain experience. This candidate must also feel comfortable completing tasks independently after they have been trained. Weekend/holiday availability is required.
Role and Responsibilities - Front Desk
- Provide exceptional customer service to all hotel guests during their stay
- Provide personal recommendations to guests for restaurants, attractions, outdoor recreation, and more
- Process guest check-ins, check-outs, and create guest reservations
- Resolve guest complaints and service requests as necessary
- Monitor upcoming arrivals, process payments, and ensure that other front desk procedures have been completed
- Ensure that the lobby is clean and that the gift shop is well-stocked
- Prepare and distribute daily reports to management
- Ensure the safety and security of hotel property and guests by conducting rounds and reporting issues or concerns to management
- Complete other administrative and guest services procedures as required.
Qualifications
- High school diploma or equivalent preferred
- Previous customer service, front desk, or hospitality experience required
- Proficiency with computer/tablet programs
- Excellent customer service and communication skills
- Ability to show up to scheduled shifts on time
- Friday/Saturday/Sunday and holiday availability is required.
Benefits
- Flexible time off
- Paid sick leave
- Discounted stays
Pay: $19.00 - $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Application Question(s):
- Where are you currently located? Candidates must already be living in the Eastern Sierra region to be considered.
- Do you have evening availability from 3:30PM to 11:30PM on Fridays, Saturdays and Sundays?
Work Location: In person
Salary : $19 - $21