What are the responsibilities and job description for the Palliative Care Coordinator position at Empatia?
Overview
Expand Access. Coordinate Care. Transform Lives in Palliative Care.
We’re looking for a dedicated Palliative Care Coordinator to join our team. In this role, you will coordinate and manage day-to-day business operations related to the administration of the palliative care department. Your responsibilities will include intake processing, billing support, medical record maintenance, and marketing efforts to ensure seamless patient care and operational efficiency.
Essential Functions:
Coordinate all daily operational activities of the palliative care department.
Process patient referrals by obtaining admission and insurance information to ensure timely and appropriate patient admission.
Document referral outcomes and follow up as needed; identify alternative resources when applicable.
Contact patients and families within one hour of referral during business hours and follow up on referrals received outside business hours the next business day.
Maintain communication with pending patients, families, and referral sources; track progress of prospective patients and those not taken under care.
Coordinate and optimize Nurse Practitioner scheduling with attention to geography to maximize time management and reduce costs.
Verify insurance benefits, identify payer sources, and obtain authorizations as required.
Assist staff with credentialing document submission and maintain credentialing logs.
Inform the palliative care team of patient acceptance and provide necessary insurance and admission details.
Manage clinical records functions ensuring compliance with state, federal regulations, and company policies.
Coordinate information for interdisciplinary team meetings and other essential meetings.
Provide timely, accurate information to Billing Department to facilitate billing and collections; assist with denial management and audits.
Build and maintain professional relationships with referral sources including Gentiva family of companies.
Serve as a resource for patients, families, and the community regarding palliative care services.
Maintain high customer service standards, monitor satisfaction, and identify opportunities for service improvements.
Participate in quality assurance and performance improvement initiatives.
Implement marketing and promotional initiatives as directed.
About You
Specialized Knowledge/Skills:
Strong medical terminology knowledge with a customer service focus.
Understanding of insurance reimbursement processes.
Effective data entry, problem-solving, and communication skills.
Ability to handle occasional travel as required.
Education/Experience:
High school diploma or equivalent required; college degree preferred.
Minimum of three years’ experience in healthcare delivery or related business operations; experience with Part B billing preferred.
Proficient in computer applications and electronic medical records.
Licenses/Certifications:
Licensed Practical Nurse or Registered Nurse preferred but not required.
Training/Equipment:
Proficient in Microsoft Outlook, Word, and Excel.
We Offer
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
- Competitive Pay
- 401(k) with Company Match
- Career Advancement Opportunities
- National & Local Recognition Programs
- Teammate Assistance Fund
Additional Full-Time Benefits:
- Medical, Dental, Vision Insurance
- Mileage Reimbursement or Fleet Vehicle Program
- Generous Paid Time Off 7 Paid Holidays
- Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
- Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
- Free Continuing Education Units (CEUs)
- Company-paid Life & Long-Term Disability Insurance
- Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Apply now to be part of our mission-driven care team and help shape the future of compassionate palliative services.
Legalese
- This is a safety-sensitive position
- Employee must meet minimum requirements to be eligible for benefits
- Where applicable, employee must meet state specific requirements
- We are proud to be an EEO employer
- We maintain a drug-free workplace
Location
EmpatiaOur Company
At Empatia, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
- Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
- Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
- Home health care: Heartland Home Health
- Advanced illness management: Illumia Health
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.