Behavioral Health Technician

Company Description

Empathy MindCare is redefining mental health treatment through innovative, interventional care. Serving patients across California and Nevada, our team integrates advanced therapies such as Transcranial Magnetic Stimulation (TMS) and Ketamine Therapy with pharmacologic treatment and evidence-based psychotherapies including Acceptance and Commitment Therapy(ACT) and Cognitive Behavioral Therapy (CBT).

Empathy is not just part of our name — it is the foundation of how we care for every patient.

Role Description

Clinical & Patient Support Responsibilities

• Prepare and assist in delivering Ketamine-Assisted Therapy sessions, ensuring patient safety, comfort, and emotional support throughout the process.
• Facilitate Transcranial Magnetic Stimulation (TMS) sessions, including monitoring patient responses, troubleshooting technical issues, and adjusting equipment settings to deliver effective treatment for depression, OCD, anxiety, and other conditions.
• Conduct comprehensive patient onboarding, including gathering medical histories, explaining treatment protocols, and setting expectations for a smooth and informed experience.

Administrative & Operational Tasks

• Manage the prior authorization process, including completing and submitting forms, communicating with insurance providers, and following up to ensure timely approval for services.
• Create and review treatment plans and payment plans with patients, including walking them through options, answering questions, and ensuring signed consent forms are on file.
• Ensure compliance with clinic policies, including accurate documentation in the electronic health record (EHR) system and adherence to HIPAA/privacy standards.
• Support appointment scheduling and coordination, including check-in/check-out processes, reminders, and follow-up care.
• Maintain a clean and organized clinical environment, ensuring treatment rooms are prepared and supplies are stocked appropriately.

Protocol Development & Process Improvement

• Assist in creating and refining clinical protocols for services such as TMS, ketamine therapy, and patient onboarding to ensure consistency, safety, and quality of care.
• Collaborate with leadership and clinical teams to improve workflows, support interdepartmental communication, and help implement new service lines or treatment options.
• Perform additional responsibilities as assigned to support the team and achieve organizational goals.

Qualifications

• Experienced: Background in mental healthcare or psychiatric settings is a strong plus. EMR, VOIP phone system, and Google Suite experience are highly valued.
• Personable: Proven ability to assess situations and understand individual needs with empathy.
• Engaging: Excellent communication and interpersonal skills; ability to connect with and inspire patients.
• Independent: Self-motivated with the ability to work independently and take initiative.
• Knowledgeable: Familiarity with mental health disorders and treatment modalities is highly valued. A strong desire to learn and grow is essential.
• Credentials: LVN/LPN or MA a plus. Compensation will reflect experience and credentials.

PHYSICAL REQUIREMENTS:

• Mobility: Ability to stand, walk, or sit for extended periods while performing patient care and operating equipment. Capacity to lift and carry items weighing up to 25 pounds, reach above shoulder level, and bend or stoop to assist patients and handle equipment.
• Visual Acuity: Adequate vision to monitor patient responses, read medical documentation, and operate equipment.
• Auditory Ability: Ability to hear and respond to patients, alarms, and equipment sounds effectively.
• Communication: Clear verbal and written communication skills to interact with patients, colleagues, and referral sources.
• Manual Dexterity: Ability to perform precise adjustments on clinic equipment, computer systems, and related tools.

PAY AND BENEFITS:

• Competitive Hourly Rate: $22 - $32/hour, based on education, credentials, and experience.
• Paid Sick Leave
• Vacation and holiday pay
• 401(k)
• Flexible health benefit (ICHRA)
• CME in Interventional Brain Medicine Courses

Job Type: Full-time

Benefits:

• Paid time off
• Professional development assistance

Work Location: In person