Senior Manager, Clinical Operations

Tidewell Hospice, a part of Empath Health is seeking a Senior Manager, Clinical Operations. 

Under the supervision and oversight of the Vice President of Mission Advancement, the Senior Manager, Clinical Access is responsible facilitating admissions for all Empath Health service lines within an assigned geographic area. This includes patients admitted in In-Patient Units, Homes, and/or Community Partner Facilities. This position ensures development of a highly performing, multi-disciplinary team, as well as the implementation and successful execution of effective and efficient systems, processes, and job duties. The Senior Manager ensures delivery of high-quality patient and family centered care aligned with evidence-based practice, regulatory requirements, value-based care principles, and the organization’s mission. They will serve as a key operational and clinical leader, collaborating across programs, administrative partners, and other teams to support integrated care models, including ACO-aligned patient population health initiatives.

Since 1980, Tidewell Hospice has proudly served families across southwest Florida with compassionate, dignified care. As a member of Empath Health, we help patients with advanced illness live meaningfully while supporting their families with warmth, expertise, and respect.

What you'll Do

• Recruit, hire, supervise, and mentor Access Managers and Access Navigators.
• Oversee orientation, training, competency validation, and ongoing team development.
• Promote colleague engagement, retention, and succession planning.
• Partner with HR on workforce planning, performance management, and accountability.
• Oversee clinical quality, patient experience, responsiveness, and service delivery standards.
• Monitor performance dashboards, regulatory compliance, cost metrics, and patient outcomes.
• Lead development and execution of corrective action plans.
• Maintain visible leadership presence across assigned areas.
• Address patient, family, and community partner concerns promptly to ensure service excellence.
• Serve as a clinical subject matter expert and liaison with Compliance, IT, Quality, Education, and Program Directors.
• Collaborate with educational leaders to ensure effective onboarding and clinical competency. Support improvement efforts related to HOPE, CAHPS, and other quality outcomes.
• Ensure standardized EMR workflows and documentation practices across teams.
• Lead implementation of strategic clinical initiatives aligned with organizational and value-based goals.
• Maintain expertise in regulatory requirements and evidence‑based standards to guide operational decisions.
• Collaborate on development, revision, and implementation of clinical policies and procedures.
• Develop and manage area clinical budgets in partnership with Finance.
• Monitor and optimize the hospice “Big 5” cost drivers: Pharmacy, DME, Supplies, Labor, and Mileage.
• Align operational and financial data to support efficient resource utilization.
• Maintain staffing and productivity models that reflect patient needs and meet budget expectations.
• Strengthen relationships with physicians, facilities, and referral partners to support continuity of care.
• Participate in regulatory surveys, audits, and quality assessments.
• Monitor and respond to regulatory changes impacting hospice care delivery.
• Support market growth through collaboration with community partners and healthcare organizations.
• Provide education to referral sources on hospice services, eligibility, and care models.
• Evaluate trends and identify opportunities to expand access and integrated care pathways.
• Partner with mission advancement and operational teams on strategic growth initiatives.
• Performs additional responsibilities and tasks as needed to support departmental operations and organizational goals.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5 weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

 What You'll Need

• Education and/or Experience: Associate’s degree in nursing required. Bachelor of Science in Nursing (BSN) strongly preferred. Minimum of 3 years hospice clinical experience required. Minimum of 3 years management experience required. An equivalent combination of education and experience may be considered.
• Licensure: Active RN license in the state of Florida; hospice/palliative certification preferred.
• Knowledge of CMS CoPs, state/federal hospice regulations, and accrediting body standards.
• Proficiency with EMR systems and data-driven clinical operations.
• Must have reliable transportation and provide proof of a valid driver’s license and automobile insurance.
• Excellent verbal and written communication skills.
• Strong leadership and people management skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office Suite and other software.
• Employee must sign a Business Protection Agreement.

What You'll Find at Empath Health

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.