What are the responsibilities and job description for the Patient Concierge position at Empath Health?
Suncoast Hospice, a part of Empath Health is seeking a Patient Concierge (Care Navigator) to join our team. A first responder from our agency who is passionate about the services we offer, and works directly with patient/family/authorized representative, or any other customer to insure optimal access. Keeps patient centered services and caring at the forefront, exceeding customer expectations and insuring best practice and flawless care in all aspects.
Schedule: Monday-Friday 9am-6pm
Since 1977, Suncoast Hospice has been honored to serve our neighbors across Pinellas and Hillsborough counties with compassionate end-of-life care. As part of Empath Health, we help those living with advanced illness find comfort, dignity, and meaning, while supporting their families and caregivers with guidance and care every step of the way.
What you'll Do
- Quality: Completes required documentation in real time by being accurate, thorough and detail-oriented from referral through admission.
- Ability to work alongside the interdisciplinary team in all settings, while traveling to where the patient is.
- Promotes social and emotional well being: Able to assist with inquiries/education regarding self-determined life closure issues (Advance Directives), while also being knowledgeable about FL Proxy Guidelines to insure proper signage of all forms related to admission process.
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Stewardship: Continually acts as an ambassador for Empath Health when communicating with all customers.
- Teamwork: Participates and promotes the agency strategic goals related specific to access, customer service and quality
- Professional Development: Consistently updates knowledge of Empath Health programs
Why Join Empath Health?
- Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
- Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
- Industry-Leading PTO: 5 weeks to rest, recharge, and live your Full Life.
- Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
- Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.
What You'll Need
- Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Excellent verbal and written communication skills; knowledge of medical terminology.
- Computer skills.
- Knowledge of Empath Health Hospice programs and of community resources.
- Basic knowledge of reimbursement for services.
- Employees must have reliable transportation/insurance and be willing to travel throughout the county which will enable them to perform tasks and responsibilities in a timely and appropriate fashion. Must provide proof of valid automobile insurance, a copy of which will be placed in the employee’s HR file.
What You'll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.