What are the responsibilities and job description for the PACE Scheduler position at Empath Health?
PACE, a member of Empath Health is seeking a detail-oriented Scheduler to join our interdisciplinary PACE team in Pinellas Park, FL. In this role, the PACE Scheduler provides administrative support to the PACE Center which encompasses the clinic and/or day center and handles a variety of scheduling and associated administrative duties to ensure appointments are scheduled timely and efficiently, ensures accurate record keeping, and complies with required regulations.
What is PACE?
The Program of All-Inclusive Care for the Elderly (PACE) is a unique care model designed to help older adults remain safe and independent in their own homes.
- Relationship-Based Care with Real Impact: Build long-term connections with participants, supporting them through all stages of care—this is a meaningful alternative to traditional inpatient or facility-based care.
- Team-Driven, Preventive Focus: Collaborate closely with physicians, social workers, therapists, and other clinicians in a proactive care model focused on prevention, wellness, and holistic well-being.
What You’ll Do
- Collaborate with PACE Leadership, Clinic Staff and IDT members to ensure participants’ scheduling needs are met.
- Ensure participant care needs are met by responding to community specialist appointment requests and ensuring team participants are scheduled as quickly and efficiently as possible.
- Communicates professionally and courteously with community providers/specialists and associated staff, as well as PACE staff.
- Ensure all needed documentation associated with scheduled appointments are provided to community providers/specialists.
- Correctly enters data in participants’ electronic medical record.
- Coordinate transportation needs for scheduled community provider/specialist appointments.
- Receives information from PACE Clinic Providers regarding community provider/specialist appointment needs and schedules PACE participants accordingly, utilizing the electronic scheduling system.
Why Join Empath Health?
- Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
- Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
- Industry-Leading PTO: 5 weeks to rest, recharge, and live your Full Life.
- Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
- Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.
What You'll Need
- Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Minimum of 1 year scheduling and/or administrative experience in health care field preferred
- Excellent verbal and written communication skills
- Excellent documentation and organizational skills, including time management, multi tasking and prioritizing
- Exhibit self direction, independent judgment, discretion and ability to work with multiple teams
- Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software, as needed
- Medical terminology background preferred
- CPT code knowledge preferred
What You’ll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.