What are the responsibilities and job description for the Outreach & Enrollment Coordinator-PACE position at Empath Health?
PACE, a member of Empath Health is seeking a meticulous, outgoing and goal-driven Outreach & Enrollment Coordinator to join our team in Pinellas Park, FL. In this role, the Outreach and Enrollment Coordinator is accountable to supporting the team with various tasks to advance enrollment into PACE. These tasks including coordinating fun and engaging events in the community as well as in the Center, conducting tours at the center, running Medicaid eligibility, assisting with enrollment intakes.
What is PACE?
The Program of All-Inclusive Care for the Elderly (PACE) is a unique care model designed to help older adults remain safe and independent in their own homes.
- Relationship-Based Care with Real Impact: Build long-term connections with participants, supporting them through all stages of care—this is a meaningful alternative to traditional inpatient or facility-based care.
- Team-Driven, Preventive Focus: Collaborate closely with physicians, social workers, therapists, and other clinicians in a proactive care model focused on prevention, wellness, and holistic well-being.
What You’ll Do
- Answer calls from prospective participants and conduct follow-up calls to referrals, while providing great customer service, explaining the Empath Health PACE enrollment process, and converting all inbound inquiries to home visits or tours.
- Run Medicaid eligibility for PACE enrollment, and when needed, assign possible enrollments to the Medicaid team for application support.
- Demonstrate in-depth knowledge of PACE.
- Schedule of initial home visits, tours, intake visits, and any other pre-enrollment visits necessary as well as coordinating transportation to the center for pre-enrollment visits and/or tours.
- Coordination of community events and in-center events, including creating necessary flyers and ordering essential marketing materials.
- Aid VP of Business Development and the Outreach and Enrollment team, with meeting facilitation, using available A/V to document tasks, follow-ups, notations, and assignments of team in current CRM.
- Assist with PR, marketing, outreach, and enrollment projects as needed.
Why Join Empath Health?
- Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
- Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
- Industry-Leading PTO: 5 weeks to rest, recharge, and live your Full Life.
- Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
- Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.
What You'll Need
- Associate’s degree in a relevant field, bachelor’s degree preferred
- Two (2) years of relevant experience preferred
- Strong customer service orientation
- Ability to work independently with minimal supervision
- Reliable means of transportation
- Experience in CRM software is preferred.
What You’ll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.