What are the responsibilities and job description for the Intake Coordinator - Home Health (PRN) position at Empath Health?
Empath Home Health, a member of Empath Health, is seeking a PRN Home Health Intake Coordinator in Sarasota, FL. The Home Health Intake Coordinator is responsible for efficiently coordinating the referral process, ensuring a seamless review, response, and care coordination for patients referred to the organization.
Location: Sarasota, FL
Schedule: PRN
What You'll Do
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.
Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact HRTalentAcquisition@EmpathHealth.org.
Workplace Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.
Location: Sarasota, FL
Schedule: PRN
What You'll Do
- Serves as the primary point of contact for both internal and external customers, providing exceptional customer service.
- Receives and meticulously documents patient referrals for home health services, ensuring strict adherence to applicable coverage criteria.
- Reviews referrals to determine the appropriate care setting and communicate effectively with the care center, Business Development, and referral sources as needed.
- Gathers essential information to assist the clinical team in scheduling evaluation visits.
- Communicates pertinent patient information to the care center team through approved processes.
- Coordinates with other departments for insurance verification and obtains payer authorization as necessary.
- Professionally communicates and follows up with referral sources regarding required documentation for a comprehensive referral.
- Meets productivity expectations with quality documentation of complete referrals and all required follow-ups.
- Coordinates the evaluation/admission process and may assign field staff to conduct initial assessments.
- Ensures compliance with policies, procedures, and regulatory mandates, including adherence to the terms of the Organization's Compliance Program.
- Performs other duties as assigned
- Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
- Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
- Industry-Leading PTO: 5 weeks to rest, recharge, and live your Full Life.
- Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
- Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.
- High School diploma or GED equivalent.
- Two (2 ) years’ proven experience in Home Health referral management or a related field.
- Clear understanding of medical terminology and basic ICD-10 coding.
- One (1 ) year of supervisory experience or demonstrated ability to manage a team.
- Proficient in Microsoft suite of products, including Outlook, Word, and Excel.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.
Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact HRTalentAcquisition@EmpathHealth.org.
Workplace Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.