What are the responsibilities and job description for the Applications Support Specialist (Help Desk) position at Empath Health?
Empath Health is seeking a tech savvy and customer-service-oriented Application Support Specialist to join our team in West Palm Beach.
This full-time position works Monday through Friday, 8:30 a.m. – 5:00 p.m. and has an on call rotation helping ensure patients and families receive a smooth, supportive experience during an important stage of care.
What You’ll Do
- Responsible for EMR (HCHB) user support of clinical applications.
- Respond to incoming service tickets, troubleshoot issues, and document resolutions
- Serve as a help desk resource for staff using EMR and related clinical applications, ensuring timely and accurate problem resolution.
- Assists with diversified projects in support of activities and operations of the EMR and Business Applications Departments
Why Join Empath Health?
- Fair, Competitive Pay: Your work has value, and we reward it.
- Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
- Industry-Leading PTO: 5 weeks to rest, recharge, and live your Full Life
- Growth That Lasts: Advance through education, training, and tuition reimbursement.
- A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.
What You’ll Need
- Associate’s degree or equivalent preferred.
- Requires 1 year of experience in a help desk or patient care environment, preferably with Hospice and Home Health billing.
- Mastery of essential general office procedures including, but not limited to: Outlook Email and Calendar.
- Healthcare terminology and systems preferred.
- Skilled in extracting and compiling data; able to format tables, graphs, slides, and statistical reports.
- Experience with EMR required (Home Care Home Base preferred)
What You'll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.