What are the responsibilities and job description for the Operations Associate position at Empallo?
Job Title: Operations Associate
Department: Operations
Reports to: CEO
Location: Hybrid; could be primarily remote, with in-person visits to our Cambridge, MA or Portland, ME office at least once per month.
Type: Full-Time (or Part-Time During School)
Job Summary
Empallo is a cardiology startup looking for a clinical Operations Associate to support and help improve the day-to-day operations of our affiliated medical practices. This is a hands-on role for someone who thrives on solving problems, learning quickly, and making sure patients and providers have a smooth experience from start to finish. You'll work across clinical operations, revenue cycle management, and product and process improvement, with the opportunity to take on greater ownership as you learn the business and demonstrate strong performance.
This role is ideal for someone who is equal parts organized operator and process builder, comfortable talking with patients and providers one hour and working with engineers to automate a workflow the next.
Areas of Responsibility
- Manage patient onboarding and scheduling
- Guide patients through their care journey, answering questions along the way
- Coordinate diagnostics, referrals, results processing, and follow up care
- Communicate with healthcare providers to support smooth care delivery
- Gather actionable feedback from providers and patients to improve and automate operational workflows
- Research and maintain understanding of applicable healthcare regulations to help ensure compliance across operations
- Support revenue cycle management, including eligibility checks, claim submissions, prior authorizations
- Follow up with payers on outstanding or appealed claims
- Support invoicing
- Design and implement process improvements
- Wireframe automations or improvements to operational workflows
- Translate user feedback into product enhancements by proactively spotting opportunities and capturing them in actionable tickets
- Write clear product specifications and documentation
- Contribute proactively to the engineering roadmap
Areas of Responsibility
- Clinical Operations
- Product Management
- Regulatory Compliance
Required Skills & Abilities
- Strong communication and interpersonal skills; comfortable working with operational team members, patients, clinicians, engineers and executives
- Cross functional collaboration experience
- Ability to turn user feedback and data into clear product requirements and operational improvements
- Strong organizational, time management, and follow through skills
- Ability to understand and communicate US healthcare regulatory, compliance, and operational requirements clearly
- Comfortable working in a fast paced startup environment
- Proficiency with Google Workspace, including Docs, Sheets, and Slides
- Experience with, or willingness to learn, tools related to:
- Customer relationship management (CRM)
- Electronic health records (EHRs)
- Software development project tracking and roadmap planning
- Revenue cycle management (RCM)
Education
- Currently enrolled in or recently graduated from a community college, vocational or professional certificate program, or undergraduate program, in a related field
- Relevant certifications (e.g., certified nursing assistant, medical assistant) are a plus
Why Join Us
- Meaningful exposure to how processes and tools are built and improved from day one
- Direct exposure to operations, product and engineering
- Work directly with a healthcare team building something new and impactful
Pay: From $20.00 per hour
Application Question(s):
- Recent graduate (past 5 years)
Experience:
- medical assistant: 1 year (Preferred)
Location:
- Portland, ME 04101 (Required)
Work Location: Hybrid remote in Portland, ME 04101
Salary : $20