Administrative Assistant - Emory College of Arts and Sciences

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Description

Administrative Assistants provide administrative support for one or more of the following: general management, a research environment or a specific program.

KEY RESPONSIBILITIES:

• Provides administrative support for one or more of the following: general management, a research environment or a specific program.
• Ensures office activities comply with Emory policies and procedures.
• Responds to incoming telephone calls.
• Maintains calendars and prioritizes meeting requests for management. 
• Reviews incoming correspondence and identifies items of special interest to management; handles routine correspondence and prepares appropriate responses.
• May complete forms, grant applications, and/or correspondence associated with programs.
• Prepares charts and graphs for reports and presentations.
• Creates and edits scientific, programmatic or other reports associated with department's primary business.
• Schedules meetings and handles logistics for meetings and special events.
• Prepares materials for meetings and special events.
• Initiates, processes, and maintains records and invoices.
• Keeps management apprised of account status, identifies cost-effective solutions and may authorize expenditures.
• May monitor or maintain budgets and grants, assist with budget development, and prepare related expense reports and reimbursements.
• Plans and coordinates travel arrangements.
• Maintains databases and spreadsheets; may also analyze data and design/generate associated reports.
• Establishes and organizes files and documents. 
• Oversees ordering and maintenance of office supplies.
• May supervise or direct the work of support staff and/or students.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• Bachelors degree or equivalency of a high school diploma and five years of administrative experience.
• Proficiency with Microsoft Office including Outlook, PowerPoint, and Excel.
• Experience with collaborations tools (OneDrive, Zoom, Teams, and/or others).

ADDITIONAL JOB DETAILS: 

The Center for Contemplative Science and Compassion-Based Ethics at Emory University seeks a highly organized, service-oriented Administrative Assistant to support the scaling of its CBCT® (Cognitively Based Compassion Training) program and its new global digital learning platform that makes CBCT more accessible to diverse audiences across languages and regions.

This role ensures a smooth and responsive experience for users worldwide, while providing essential administrative, logistical, and communications support for client services operations.

Client Support & Communication

• Serve as the first point of contact for Compassion U online application users, responding promptly to inquiries via email, phone, and helpdesk platforms.
• Troubleshoot user issues, tracking and escalating technical or content-related concerns to relevant internal teams.
• Maintain and update client-facing support documentation, FAQs, and knowledge base articles.
• Help the CBCT Communications Specialist monitor the Compassion U Community and respond to questions, needs and concerns when applicable.
• Ensure all client communications reflect the professionalism, responsiveness, and kindness central to the Compassion Center’s mission.

PREFERRED QUALIFICATIONS:

• Work experience of 3-5 years
• Demonstrated proficiency in WordPress and HubSpot CRM highly desirable
• Strong written and verbal communication skills with the ability to communicate across cultures and contexts.
• Strong organizational and time management skills, with attention to detail and follow-through.
• Ability to manage multiple priorities, work independently, and collaborate effectively in a team environment.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.