Radiology Scheduling Navigator / General Diagnostic & Ultrasound

Overview

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Benefits

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs...and more
  
  

Description

The Patient Access Radiology Scheduling Navigator is located within the Patient Access Contact Call Center and serves remotely as a patient advocate and care coordinator, guiding patients through the radiology process. This role ensures timely scheduling, preparation, and communication across departments to facilitate high-quality, patient-centered imaging care. Communicate with radiologists, technologists, referring physicians, and scheduling staff to improve patient experience, quality, safety, and informational accuracy for scheduling.

Primary Duties And Responsibilities

Operational, Administrative & Reporting:

• Review patient information and Provider imaging orders to verify safety, assess devices and implants, ensure accuracy, and facilitate appropriate scheduling.
• Analyze radiology reports to determine and coordinate appropriate follow up scheduling.
• Assist with error tracking and identifying error trends that require additional training for scheduling agents.
• Participate in quality improvement initiatives to enhance patient outcomes and satisfaction.
• Provide updates for location changes, room closures/openings, equipment related matters, and patient rescheduling needs.
• Supports various radiology modalities within the scheduling department.
• Maintain accurate records of patient interactions in EPIC.
• Ensure HIPAA compliance and maintain resource databases.
• Maintains productivity while adhering to quality standards.
• Adheres to all applicable policies, protocols, and regulations.
  
  

Patient Care & Interaction

• Serve remotely as a point of contact for patients undergoing radiology services, and advocates for patients navigating complex healthcare environment.
• Educate patients on procedures, pre-exam preparation, address clinical concerns, and follow-up requirements.
• Inform patients in a manner tailored to their needs, and ensure daily practices align with established patient care standards.
• Communicate effectively with patients, and respond to requests for professional information or advice, referring complex matters to appropriate personnel.
  
  

Collaboration & Communication

• Coordinate with radiology schedulers to schedule imaging appointments based on clinical urgency and patient availability.
• Communicate with referring providers to clarify orders and ensure appropriate imaging studies.
• Collaborate with radiologists and technologists to streamline workflow and improve patient throughput.
• Collaborate with radiologists, technologists, referring physicians, and scheduling staff to improve patient experience, quality, safety, and informational accuracy for scheduling.
• Cooperate with other team members to maintain a positive and purposeful work environment.
• Performs other related duties as assigned.
  
  

Minimum Qualifications

Required Education:

• High School diploma.
• Experience: 3-5 years of experience in a clinical, radiology, or care coordination setting.
• Licensure: None.
• Certification: Must be a graduate of an accredited school of Radiologic Technology or Nuclear Medicine Technology and registered with ARRT.
• Knowledge, skills, and abilities (required): Persuasive communication and people skills. Knowledge of radiology procedures and medical terminology.
• Ability to navigate EPIC and scheduling systems.
• Problem-solving mindset and commitment to patient-centered care. Organizational skills and attention to detail.
  
  

Preferred Qualifications Education

• Bachelors degree in healthcare related field (e.g., Nursing, Radiologic Technology, Healthcare Administration).
• Experience: Prior experience in patient navigation, case management, or call center scheduling.
• Licensure/Certifications: Nursing license (RN/LPN).
• Knowledge, skills, and ability requirements (preferred): EPIC scheduling systems.
• Compassionate and empathetic demeanor.
• Bilingual abilities.
• Work Conditions Travel: Less than 10% of the time.
  
  

Work Type Location:

Northlake, Contact Call Center Job Type: Full-Time, M-F 8a-5p

May require prolonged periods of sitting or standing.

Physical Requirements

(Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

Environmental Factors

Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, and environmental conditions may vary depending on assigned work area and work tasks.