Patient Flow Coordinator Registered Nurse / RN

Job Title for Candidate Searching

Patient Flow Coordinator Registered Nurse / RN
Division

Emory Healthcare Inc.
Campus Location

Atlanta, GA, 30345
Campus Location

US-GA-Atlanta
Department

EHI Capacity Command Ctr
Job Type

Regular Full-Time
Job Number

148420
Job Category

Revenue Cycle & Managed Care
Schedule

7p-7:30a
Standard Hours

36 Hours
Requisition Post Information* : External Company Name

Emory Healthcare
Campus Location (For Posting) : Postal Code

30345
Campus Location (For Posting) : Address

4800 Briarcliff Rd

Qualifications:

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

 

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities:

We're seeking an Patient Flow Coordinator responsible for:supporting the Capacity Command Center in the day-to-day operations of the health system hospital transfer center and bed planning functions, ensuring exceptional customer service and quality care.

 

• Acts as staffing support to ensure bed planning and call acceptance at all times.
• Real time coordination of health system capacity management and referral acceptance to the most appropriate EHC operating unit. Manages real-time quality assurance reviews, escalates critical clinical issues related to hospital transfers and patient placement in real time.
• Responsible for real-time communication of current capacity status and Health System bed availability to Capacity Command Center leadership for dissemination to all EHC operational leaders and senior leadership.
• Coordinates, prioritizes, and optimizes patient flow using knowledge of clinical and operational activities throughout the hospital network. 
• Patient Flow Coordination: - Collaborates with bed planning, physician, nursing leadership and other healthcare providers to resolve patient flow issues in real time. - Actively monitors Grand Central bed planning at all EHC OUs and the Transfer Center board to identify barriers to patient acceptance and flow. 
• Communication: - Leads health system bed huddles, clearly articulating patient flow concerns and barriers for the OUs and identifying action items for the respective OUs to support efficient patient flow - Collaborates with house supervisors at each operating unit throughout the day to mitigate discharge and patient flow barriers. - Exhibit a high level of service excellence in all interactions with patients/customers/team members according to established behavioral standards. 
• Resource Management: - Collaborates with bed planners and transfer center nurses for optimal bed utilization from a health system perspective. - Respond in real time to discharge delay notifications, discharge milestone overdue notifications and other discharge notifications sent from the electronic medical record.
• Escalation Management - Acts as first escalation point for the 24/7 call center managing all health system referral calls and patient placement activities. - Investigates and mitigates any immediate barrier to patient transfer acceptance to ensure the propagation of EHC reputation in the greater Atlanta area. - Immediately escalates any patient flow barriers that cannot be resolved within thirty minutes of onset. - Escalates to appropriate operating unit leader and/or command center leader to rectify barriers/issues that impact patient safety.
• Collaboration: - Work closely with EMS personnel, hospital staff, and other healthcare providers to ensure seamless patient transfers. - Collaborate with other departments throughout the operating units, to support overall operational efficiency. - Participate in team meetings, training sessions, and quality reviews.
  
  MINIMUM QUALIFICATIONS:
• Bachelors degree in nursing required.
• Must have a valid, active unencumbered Nursing license or temporary permit approved by the Georgia Licensing Board.
• Experience: Three years of recent (within the past five years) intensive care nursing experience that includes supervision and patient bed placement.
• Certifications: Emergency Medical Technician (EMT) certification preferred. Basic Cardiac Life Support Provider and ACLS certifications required.

 

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.