What are the responsibilities and job description for the Operations Manager position at Emory Healthcare?
Company Description Emory Healthcare is a leading academic health system committed to delivering world-class patient care grounded in excellence and compassion. Teams across the organization blend clinical expertise, innovation, and a human-centered approach to improve lives in hospital settings and the broader community. Emory Healthcare fosters a collaborative environment where professionals are encouraged to contribute to cutting-edge research and quality improvement initiatives. The organization supports continuous learning, professional development, and interdisciplinary teamwork, offering meaningful career paths in healthcare operations and patient services.
Role Description The Operations Manager is a full-time, on-site role based in Warner Robins, GA, responsible for overseeing daily operational activities to ensure safe, efficient, and high-quality patient services. This role manages staffing and workflow, monitors performance metrics, and implements process improvements to optimize resource utilization and service delivery. The Operations Manager collaborates closely with clinical and administrative leaders, coordinates departmental projects, and supports compliance with organizational policies and regulatory standards. This position also involves budgeting support, vendor coordination, and fostering a culture of accountability, communication, and continuous improvement among team members.
Qualifications
- Experience in healthcare or hospital operations, including workflow management and process improvement.
- Skills in team leadership, staff supervision, and performance coaching to support a collaborative work environment.
- Proficiency with data analysis, reporting, and use of operational metrics to guide decisions.
- Knowledge of budgeting, resource allocation, and basic financial management within a healthcare setting.
- Strong communication, interpersonal, and conflict-resolution skills to work effectively with diverse stakeholders.
- Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
- Familiarity with healthcare regulations, safety standards, and quality assurance practices.
- Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; advanced degree or relevant certifications are a plus.
- Previous experience in an operations or management role in healthcare or a similarly complex service environment preferred.