Mixed Methods User Experience Researcher III

Overview

Be inspired. Be valued. Belong.

At Emory Healthcare We Fuel Your Professional Journey With Better Benefits, Valuable Resources, Ongoing Mentorship And Leadership Programs For All Types Of Jobs, And a Supportive Environment That Enables You To Reach New Heights In Your Career And Be What You Want To Be. We Provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
  
  

Ongoing mentorship, development, leadership programs...and more!

Looking to hire an Atlanta-based resource interested in & capable of infrequent travel to EHC sites as needed

Description

The UX Researcher III leads user experience (UX) research and evaluation projects across Emory’s digital platforms and serves as a senior contributor in user-centered research, analysis, and program development. Reporting to the Manager of User Experience, this role drives research strategy for complex initiatives, mentors analysts in research methods and processes, and ensures that user insights influence design and product decisions to improve adoption, usability, and digital wellbeing.

RESPONSIBILITIES

Leadership and Management

• Lead complex UX research and evaluation initiatives independently, ensuring high-quality execution and alignment with stakeholder expectations.
• Mentor analysts and team members in research methods, synthesis approaches, and implementation best practices.
  
  

Functional / User-Centric Responsibilities

• Lead and direct UX research, design, and evaluation projects for employee-facing products, services, and systems.
• Analyze complex qualitative and quantitative datasets and translate findings into actionable strategic insights.
• Develop advanced dashboards and reports using tools such as Excel, PowerBI, and PowerPoint to communicate outcomes to diverse audiences, including senior leadership.
• Provide recommendations for optimizing user experience based on KPI trends, thematic feedback, workflow impacts, and other user-centric data.
• Monitor and triage Voice of the User feedback and guide escalation and prioritization across teams.
  
  

Operational Excellence

• Manage complex research and evaluation projects independently, establishing project plans, timelines, and deliverables.
• Continuously improve UX research processes through workshops, retrospectives, and applied research.
• Establish and maintain documentation standards to ensure scalability and consistency across the UX research program.
  
  

Collaboration and Communication

• Foster strong professional relationships with stakeholders, senior leaders, and community champions.
• Facilitate cross-functional meetings and workshops that align teams around user needs and research outcomes.
• Promote integration of research insights into design and product delivery practices.
  
  

Compliance and Program Development

• Establish process protocols and support onboarding and development of new team members.
• Promote user-centered practices through presentations, teach-backs, and educational materials.
• Ensure research practices align with applicable organizational standards and best practices.
  
  

Additional Responsibilities

• Perform other duties as assigned.
  
  

WORK REQUIREMENTS

Travel

• Minimal travel may be required.
  
  

Work Type

• Hybrid work model.
  
  

MINIMUM QUALIFICATIONS

Education

• Bachelor’s degree in a related discipline or equivalent experience required.
  
  

Experience

• Five (5) or more years of progressive experience in UX research or a related field required.
• Seven (7) years of relevant experience may be considered in lieu of a degree.
  
  

Knowledge, Skills, And Abilities (Required)

• Advanced expertise in qualitative research methods, quantitative analysis, and user-centered design principles.
• Proven ability to independently lead complex research initiatives.
• Advanced communication, facilitation, and stakeholder management skills.
• Demonstrated mentoring capability and strong analytical and problem-solving skills.
  
  

PREFERRED QUALIFICATIONS

Education

• Master’s degree preferred.
  
  

Experience

• Experience working with healthcare workflows and/or Epic systems preferred.
• Evidence of thought leadership in UX research such as publications or presentations preferred.
  
  

Knowledge, Skills, And Abilities (Preferred)

• Advanced proficiency with survey tools, analytics and data visualization platforms, and collaboration/design tools.
• advanced SQL skills
• Power BI or Tableau experience
• advanced story telling with data