Housing Case Manager

Date posted: April 23, 2026

Pay: $45,000.00 - $50,000.00 per year

Job description:

EMMAUS Background

Headquartered in Fulton Market in Chicago, EMMAUS is a Christian 501c3 nonprofit organization that fights exploitation worldwide and supports male survivors’ journey out the sex trade into freedom and fullness of life. Additional information is available at www.streets.org.

Background Information

The COVID-19 crisis has highlighted the importance for both individual and community wellbeing as housing insecure populations are more vulnerable than ever. Many people experiencing homelessness are considered high risk for COVID-19 exposure and need access to immediate housing, mental health, substance abuse among other resources.

Rationale

The Case Manager will report to the Managing Director of Program. This position is client focused and is responsible for assisting individuals and their families who are experiencing clouded by emotional difficulties, substance abuse, homelessness or mental illness. We’re seeking an experienced case manager to join our team as we set the standard for diagnostic and treatment protocols with our compassionate, Trauma Informed and Person-Centered approach. The ideal candidate will share our passion for improving people’s lives by providing access to the best care possible. Case Manager will have an impact on facilitating patient care, with an underlying objective of enhancing clinical outcomes and patient satisfaction. The role demands exceptional active-listening and decision-making skills. The case manager will be expected to deliver a level of care, comfort, and safety that exceeds the industry standards. The Case Manager must be able to work with clients to create goals with evidenced based practices. Help individuals identify housing stability barriers and assist them through crisis intervention. The goal of providing oversight and continuity for men seeking relief from the sex trade and the healing and equipment needed to live a life free from exploitation at EMMAUS’s Drop-In Center. Additionally, the Case Program Manager will assist the Managing Director of Programs in building and leading trauma-informed programs that promote healing. Our Culture Our team is growing, and our culture is unique – our team is diverse in various ways, humble, quirky, gracious, hopeful, nuanced, and fun. We’re looking for someone who shares these qualities and upholds the highest value for excellence, work ethic, and professionalism – because our mission demands our very best.

Who We're Looking For:

This role might be for you if you love seeing the unseen, serving the exploited, seamlessly and patiently integrate your faith into whole-person trauma-informed care, view life through a glass-half-full perspective, enjoy solving problems, have an insatiable appetite to learn, enjoy being on the front lines, have an insatiable appetite to learn, and share our value.

Education and Experience

• Bachelor’s Degree in Psychology, Sociology, Social Work. Master's Degree in clinical psychology preferred. rehabilitative or social service field required from an accredited college or university; CADC, LPC or LCSW designation or “hard knock” experience preferred.
• Outreach, drop-in center, or clinical experience are strongly desired. Evidence of nonprofit volunteer work, ideally with an organization comparable to EMMAUS, a plus!
• Pass DCFS requirements, including Health Clearance and Criminal Background Check as applicable.

Basic Job Responsibilities:

• Conduct monthly (or as needed) home visits to ensure housing stability, support in developing life skills, and foster emotional support through a trauma-informed approach through a strength-based approach.
• Perform crisis prevention and intervention as needed using Harm Reduction and Trauma-Informed Philosophies.
• Document and report critical client issues to maximize retention for housing stabilization.
• Utilize a strength-based, motivational interviewing skills and trauma-informed approach to empowering the client to meet their plan goals through external referrals for direct services, such as workforce development and employment training, financial stability, subsidized health care towards stabilization and self-sufficiency.
• Assist clients as advocates for governmental benefits: SNAP, SOAR, housing needs to include evictions, landlord negotiation, and access to community resources (affordable childcare, food resources, utility assistance, furniture banks, etc.)
• Effectively write case notes, letters, reports, maintain documentation, and complete required forms.
• Monitor clients’ progress to ensure that goals and objectives are met related to their needs.
• Partner with property owners/representatives to obtain required documents in support of financial assistance requests.
• Provide follow-ups to maximize the client’s ability to maintain housing, jobs and other after exit/or graduating from the program.
• Track and report client outcomes in file and in HMIS/Apricot. Ensure timely entry of data in HMIS/Apricot. Ensure HMIS/Apricot data is complete and accurate.
• Foster a welcoming atmosphere conducive to respite and healing by leading a collaborative effort to plan program and activity-based opportunities of engagement.
• Maintain documents and other records in compliance with organizational and external policies, procedures and applicable licensing standards.
• Prepare and submit all required forms and reports in a timely manner.
• Participate and facilitate regularly scheduled supervisory, clinical and program team meetings and onboarding and ongoing training(s).
• Connect boys and men to their community and available resources by maintaining collaterals and linkage agreements with relevant community organizations.
• Performs other duties as assigned immediate supervisor or designee.

Work Requirements

• Must live in or around Chicago with means of transportation enabling local outreach.
• Must have access to a car and have a valid State of IL driver’s License.
• Mixture of in-office work and home visits, daytime and reasonable nighttime hours (as-needed) to provide a consistent presence and accessibility to those seeking service
• Able to navigate exposure to elicit online content, with the support of protective processes and technology, to find and connect with victims
• Strong verbal and writing abilities
• Excellent organization skills and attention to detail.
• Excellent interpersonal skills

Job Type: Full-time

Pay:

$45,000/yr - $50,000/yr

Schedule:

• 8 hour shift
• Day shift
• Weekend availability/Flex time.

License/Certification:

• BCBA (Preferred)
• Driver License

Shift availability:

• Day Shift (Preferred)

Work Location:

• Drop In Center
• Other

Job Types:

Full-time, Contract

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location:

In person