Technical Account Manager

I’m helping Rittenhouse Communications Group find a top candidate to join their team full-time for the role of Technical Account Manager.You will drive success of national accounts and technical solutions in multi-site security systems.Compensation:USD 75K - 90K/year. Bonuses (up to 10% of base compensation)Location:Hybrid (211 North 13th Street, Philadelphia, PA, USA).Mission of Rittenhouse Communications Group:"Our firm has been providing integrated technology solutions to builders and building owners throughout the Mid-Atlantic for the past ten years. As experts in smart building technology, we pride ourselves on being able to listen to and understand our clients to uncover their technology needs and help them to create a strategy before flawlessly delivering a fully integrated solution."What makes you a strong candidate:You are proficient in VoIP, project coordination, Network, CCTV, and Bluebeam.English - Conversational.Responsibilities and more:Key ResponsibilitiesAccount Management.Act as the main point of contact for assigned national accounts.Build and maintain strong relationships with client stakeholders, ensuring satisfaction and retention.Build templated proposals for new sites, upgrades and expansions.Work with RCG national project management team to coordinate project rollouts across multiple states and sites, ensuring consistency and compliance with standards.Track account performance metrics, report on KPIs, and proactively address issues.Technical Expertise.Support sales engineers and project teams with technical takeoffs, system design reviews, and solution validation.Work with platforms such as Bluebeam to review drawings and conduct accurate takeoffs.Provide guidance on access control, surveillance, intercom, and network system integrations.Work with RCG customer service team to troubleshoot and support escalated client issues to resolution.Collaboration & Growth.Partner with internal departments (sales, project management, engineering, and service) to deliver high-quality outcomes.Identify opportunities for account expansion and upselling services.Support the development of scalable processes for managing large portfolios of sites nationwide.Qualifications5 years in technical account management, sales engineering, or related roles in low-voltage, security, telecom, or building technology industries.Experience managing multi-site, multi-state accounts (preferably in real estate, construction, or building technology).Proficiency with Bluebeam and construction takeoffs required.Hands-on knowledge of access control, camera systems, networks, and related technology.Strong organizational and project coordination skills with ability to handle complex national rollouts.Excellent communication and relationship-building skills.Willingness to travel nationally as needed.Job benefits:Dental insuranceHealth insurancePaid time offRetirement planVision insuranceCompany DescriptionWe’re building a personal recruiter for everyone. Her name is Emma. She proactively helps people define and pursue their career paths—and she does it for free. For companies, Emma handles recruitment, not as a copilot but as a pilot, a virtual colleague who brings candidates optimized to match the opening and the leader they will have. Our goal is to build the new global job network and provide real-time job liquidity for everyone.

Salary : $75,000 - $90,000