What are the responsibilities and job description for the Family Case Manager position at Emma Norton Services?
Title: Family Supportive Housing Case Manager
Location: Saint Paul, MN and Maplewood, MN – includes coverage of Scattered Families
Supervisor: Supportive Housing Program Manager-Emma's Place
Direct Reports: None
Compensation: $43,000/year to $48,000/year
Organization
Emma Norton Services is a Housing First and harm reduction organization that believes safe, stable housing is a fundamental platform for well-being and self-determined growth. We partner with people who have experienced homelessness, offering supportive housing and a range of services that reflect their unique strengths and aspirations. Whether through our long term housing programs or short-term mental health support at the Living Room, we meet each person with dignity and respect, creating space for healing, connection, and possibility.
Emma Norton Services is an Equal Opportunity Employer. It is the intent and resolve of Emma Norton Services to comply with the requirements and spirit of the law in the implementation of all facets of equal opportunity and affirmative action. In the recruitment, selection, training, use, promotion, termination, or in any other personnel action, there will be no discrimination based on race, creed, color, religious belief, gender, age, national origin, ancestry, disabilities, marital status, sexual orientation, gender identity, veteran status, genetic documentation, membership or activity in a local commission, status regarding public assistance or any other characteristic protected by law. Emma Norton Services fully complies with all government requirements for carrying through Equal Opportunity Policies related to the protected classes mentioned above.
Purpose
The Supportive Housing Case Manager is responsible for providing case management for families with three or more children at Emma's Place – a 13-unit permanent supportive housing program – as well as former Emma's Place families in the community. The case manager will support adult members with determining and addressing goals, work closely with other staff to ensure effective team communication that promotes client satisfaction, and provide effective services using a client-centered approach.
Responsibilities
Provides in-home case management to families at Emma's Place and in the community
Tailors individual meetings and case management to promote success and stability through assessing service needs, develops initial goal plans and coordinates services for adult residents within 90 days of participant entry, and in six months increments thereafter
Provides support with finding and maintain housing to families and individuals
Assists clients in accessing community resources, accompany clients to initial and/or significant appointments and meetings
Maintains up-to-date and organized client files through an electronic records system; including documentation of assessment of service needs, service plans and goals, and case notes documenting case management services
Collects and records all required statistical information, accurately reporting data in a timely manner
Participates in client intake and move-in processes as needed, focuses on recovery and client-centered care, assists families in creating and following goal plans, and resolves crises as appropriate.
Assists with covering the front desk as needed
Fosters a positive, engaged client community
Assists the client community with community building skills
Assists clients with identifying and addressing community concerns/issues
Assists clients in acquiring necessary resources for move-in; provides landlord/tenant support; identifies opportunities for community integration and development of natural support networks
Facilitates peer mediation as needed
Functions as a team member
Follows through with own job responsibilities and assignments
Engages in constructive problem solving and conflict resolution, assists other team members in doing the same
Provides information needed by other team members in a timely and effective manner
Offers assistance to team members as needed
Gives and receives feedback to and from team members
Takes direction from supervisor or manager, and implements team decisions as made
Other duties
Participates in staff and team meetings
Promotes community awareness of Emma Norton Services
Builds positive working relationships with landlords in Ramsey County
Attends community meetings as necessary
Participates in agency efforts to promote a mutually respecting, multicultural environment; participates in training opportunities related to economic, racial and cultural diversity as requested
Completes and maintains up-to-date knowledge and expertise in areas related to job duties; including the completion of HIPAA and Vulnerable Adult training within the first 7 days of hire
Performs other duties as assigned
Requirements
A relevant course of study in a social services field and a minimum of one year of related experience
Ability to undergo and pass a background study as detailed in Minnesota Statute and Chapter 245C
Experience delivering services to adults, youth, or families who have experienced mental illness, alcohol or drug addiction, domestic violence, homelessness, or other trauma
Knowledge of evidence-based practices preferred, specifically Harm Reduction, Housing First, Motivational Interviewing, Trauma Informed Care and Person-Centered approaches
Able to identify and assess a wide range of client needs
Knowledgeable about community resources
Experience and high level of proficiency using Microsoft Office
Ability to interact with people in a manner which shows sensitivity, respect, and professionalism
Ability to communicate effectively orally and in writing
Ability to exercise good judgement and problem solving in a variety of circumstances
Ability to work with a high level of accuracy and attention to detail
Ability to maintain professional boundaries
Moderate physical effort, with intermittent lifting or carrying limited to no more than 50 pounds
Duties may require physical ability to climb stairs
Duties require extended use of a keyboard
Ability to work with initiative in a fast-paced environment, where interruptions are frequent and the ability to multi-task and set priorities are necessary
Ability to drive insured vehicle for relevant job duties
Job Type: Full-time
Pay: $43, $48,000.00 per year
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $42,000 - $48,000