Vehicle Remarketing Specialist

Company Description

EMKAY is a leading fleet management company delivering comprehensive vehicle financing and fleet management solutions across North America, including the US, Canada, Mexico, and the Caribbean. Founded in 1946, it is the oldest privately held company in its industry. EMKAY is committed to innovation and operational excellence, offering advanced technologies such as online fleet dashboards and mobile apps. Recognized for its outstanding workplace culture, EMKAY has been named among the Best Places to Work in Illinois and the 101 Best and Brightest Companies in Chicago. With a customer-focused approach and proactive service offerings, EMKAY delivers exceptional value to commercial fleets.

SUMMARY

Processes, maintains records of transactions and provides customer service for the Vehicle Remarketing department by performing the following duties.

ANNUAL BASE SALARY

$50K

*ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Initiates the closeout process (final settlement for the vehicle) by entering data into Emkay computer system.

2. Completes titles for retail and auction sales.

3. Processes BOS and odometer statements for vehicles sold.

4. Provides all documentation necessary for individual states.

5. All completed paperwork scanned and sent out via tracking method.

6. Illinois Tax trades if assigned.

7. Consigns vehicles to auto auctions, wholesalers and salvage auctions.

8. Files and coordinates scanned records of used vehicle documentation.

9. Requests titles from L&T Dept.

10. Transmits used vehicle information through Auto IMS for the auto auctions.

11. Double checks sales proceed amounts, codes payments with vehicle I.D. number and routes to the accounting dept.

12. Provides tracking report for monies received for retail and auction sales.

13. Follows up on vehicle pick-up assignments.

14. Follows up on cancelled consignments

15. Follows up on all titles needed by Auction.

16. Creates reports on demand.

17. All activity logged in notes system in Linux.

18. Adherence to Department Standards

19. Receives inbound telephone calls; makes outbound telephone calls responding to customer and vendor requests for information and services using a pleasant and professional telephone manner

20. Monitors emails and ensures response times and follow up is within expectation.

21. Supports Territory Managers and Department Manager as needed.

Including but not limited to:

- Possession Report

- 21 Day Report

- Paying Auctions by processing check requests

- Process billing for damages on Closed End Leases

GENERAL DUTIES AND RESPONSIBILITIES

1. Responsible for assisting in the overall department customer service effort by using a pleasant articulate telephone manner when answering and making telephone calls from and to customers, drivers, vendors, government agencies and Emkay employees.

2. This position requires a team player to interact, research and respond to requests for information and services, from personnel in other Emkay departments and offices, in the same timely and accurate manner as that given to outside customers.

3. To provide superior customer service, the employee must be a self starter, a problem solver and possess multitasking abilities to work in a fast paced work environment.

4. Operates general office machines such as calculators, fax and photocopy machines.

5. Opens and routes incoming mail, answers correspondences and prepares forms and material for outgoing mail.

6. Cross trains to perform duties in a backup role for other Vehicle Remarketing department personnel and in turn will cross train other employees as a backup for own job duties.

7. All correspondences must be Emkay compliant as outlined in our Marketing Guideline and posted on the intranet

8. Performs special projects and duties as assigned by department Manager.

EMKAY Benefits

· Medical

· Dental

· Vision

· 401(k) matching

· Life Insurance

CORPORATE POLICIES

1. Adherence to all corporate policies outlined in the Employee Handbook, including the following corporate policies:

· Harassment

· Business Ethics of Conduct

· Conflicts of Interest

· Dress Code

· Attendance

· Privacy Statement

· Marketing Guideline

HOURS AND WORK SCHEDULE

This position is defined at forty hours per week qualifying the employee for the standard benefit package made available to all full-time employees. To start, the work schedule would be one of the following schedules: Monday through Friday 8:00am to 5:00pm or 9:00am to 6:00pm with a predetermined 60 minute lunch period. The work schedule may be subject to revision depending upon Department needs. The position requires an exemplary record of attendance and punctuality on the part of the employee.

LANGUAGE SKILLS

Employee must have good English speaking and reading skills. Must also have the ability to write, read and comprehend simple business correspondence and memos. Must have good speaking ability and diction to effectively present information one-on-one to other employees of the organization and respond to questions from company executives, managers, customers and vendors. Foreign language skills are welcome.

MATHEMATICAL SKILLS

General business arithmetic skills required such as addition, subtraction, multiplication, division, computation of percentages and discounts.

REASONING ABILITY

Must be able to work without constant supervision while performing routine job duties. Provide customer service by research and solving problems by developing the ability to anticipate, recognize and define problems, collect data, establish facts, and draw valid conclusions and formulate solutions. Must be able to perform decision making while discerning those issues that need to be referred to a supervisor for further action.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Person must be extremely detail oriented, well organized, able to learn how to prioritize work duties, very reliable and a self-starter who can work with minimal direction. The ideal candidate will have the ability to process large quantities of work in an error free environment. Must have good communication and telephone skills. Computer training or experience with P/C is required. Must know or be able to learn how to work with spreadsheets and word processing. Must be able to file accurately, operate calculator, fax machine and photocopier. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

· Minimum of aHigh School graduate or equivalent work experience.

· Prior automotive, fleet leasing, office and customer service experience is a plus.

· Word processing training or experience and spreadsheet training or experience helpful.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Ability to Commute:

• Itasca, IL 60143 (Preferred)

Work Location: In person

Salary : $50,000