Collision Support Specialist

About EMKAY

EMKAY is a leading fleet management company delivering comprehensive vehicle financing and fleet management solutions across North America, including the US, Canada, Mexico, and the Caribbean. Founded in 1946, it is the oldest privately held company in its industry. EMKAY is committed to innovation and operational excellence, offering advanced technologies such as online fleet dashboards and mobile apps. Recognized for its outstanding workplace culture, EMKAY has been named among the Best Places to Work in Illinois and the 101 Best and Brightest Companies in Chicago. With a customer-focused approach and proactive service offerings, EMKAY delivers exceptional value to commercial fleets.

Summary

The Accident Management Specialist plays a key role in helping drivers navigate the accident and repair process with clarity, support, and confidence. This position combines customer communication, repair coordination, billing accuracy, and issue resolution to ensure drivers receive timely service and EMKAY maintains strong operational performance.

This role is ideal for someone who excels in fast‑paced environments, enjoys solving problems, and takes pride in delivering outstanding service during high‑stress situations for drivers and fleet managers.

Annual Base Salary

$50k - $55k

EMKAY Benefits

· Medical

· Dental

· Vision

· 401(k) matching

· Life Insurance

RESPONSABILITIES

Driver & Client Support:

- Serve as the main contact for drivers and fleet managers throughout the accident process.

- Provide proactive updates and explain repair timelines and next steps clearly.

- Resolve questions, concerns, and service issues with professionalism and empathy.

Repair & Rental Coordination:

- Obtain repair estimates, status updates, police reports, and supporting documentation.

- Arrange short‑term rental transportation when required.

- Track repair progress to ensure timely completion.

Billing & Invoice Review:

- Audit vendor invoices for accuracy and resolve discrepancies directly with shops.

- Document cost savings achieved through negotiation and invoice review.

- Maintain accurate certificates of insurance for assigned clients.

Operational Documentation & Collaboration:

- Maintain complete, accurate, compliant claim documentation.

- Collaborate with internal teams to ensure seamless service.

- Participate in cross‑training and assist with special projects as needed.

QUALIFICATIONS

Required:

- High school diploma or equivalent.

- Strong customer service and communication skills.

- Ability to multitask and manage multiple active cases.

- Basic computer proficiency including email, word processing, and spreadsheets.

- Ability to learn automotive terminology and accident‑related processes.

Preferred:

- Experience in automotive service, fleet management, or insurance claims.

SKILLS

- Clear and empathetic communication.

- Strong organization and attention to detail.

- Problem‑solving mindset with ability to resolve issues independently.

- Ability to stay calm and effective during urgent or high‑stress situations.

- Collaborative, team‑oriented work style.

HOURS AND WORK SCHEDULE

This position is defined at forty hours per week qualifying the employee for the standard benefit package made available to all full-time employees. To start, the work schedule would be one of the following schedules: Monday through Friday 8:00am to 5:00pm or 9:00am to 6:00pm with a predetermined 60 minute lunch period. The work schedule may be subject to revision depending upon Department needs. The position requires an exemplary record of attendance and punctuality on the part of the employee.