Loan Servicing Administrator

Position:                                   Loan Servicing Administrator

Employment Status:         Full-Time, In-Person

Office Location:                    Elmsford, New York

About Us:

Emigrant Mortgage, a Division of Emigrant Bank, is a direct lender specializing in creative financing for residential properties. Emigrant's mortgage operations are headquartered in Elmsford, New York. Emigrant looks to its mortgage operations to deliver a wide array of creative loans for its portfolio.

Job Summary:

The Loan Servicing Administrator handles comprehensive loan servicing duties, customer communications, and compliance tracking. This role requires strong problem-solving skills, cross-departmental collaboration, and careful attention to regulatory requirements for both residential and commercial portfolios.

Key Responsibilities:

Customer Service and Correspondence

• Manage incoming calls from mortgage customers to resolve inquiries and investigate complex account issues.
• Process and respond to written correspondence via mail and email, collaborating with internal departments to ensure timely resolution.
• Draft and distribute critical borrower notifications, including welcome letters, PMI terminations, delinquent tax notices, and property violations.

Account and Document Management

• Administer insurance loss drafts by depositing and releasing proceeds, ordering property inspections, requesting documentation, and coordinating with borrowers, contractors, and adjusters.
• Oversee escrow holdback and pledge accounts, monitoring them for regulatory compliance and administering the timely release of funds.
• Perform detailed post-closing document reviews to identify, track, and remediate trailing, missing, or defective documents.
• Provide instructions to mortgage cashiers to apply and post incoming payments.
• Monitor UCC-1 filings and execute UCC-3 continuations as required to maintain lien priority.
• Manage maturity extensions and loan modification processes for commercial accounts.
• Prepare accurate, compliant responses to credit verification letters, official document requests, subpoenas, and Qualified Written Requests.

Required Experience:

• Bachelor’s degree (B.A.) from four year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Proficiency with Microsoft Office. Working knowledge of MSP Servicing System preferred, but not required.
• Strong verbal and written communication skills, professional presentation, and organization skills.

The job description outlined above is considered a core list of job duties/requirements. This document should not be considered a complete or comprehensive list. The incumbent assigned to this position is required to perform the duties listed above.  The incumbent is also expected to adapt to changes and/or additions as needed. Nothing contained within this document is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and Emigrant Bank and its Subsidiaries. Emigrant Bank and its Subsidiaries retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.