What are the responsibilities and job description for the Customer Service/Sales Representative position at EMG National?
Overview
Join our dynamic team as an In-Person Customer Service & Sales Representative and become the driving force behind exceptional client experiences and business growth! In this interactive, face-to-face role, you will engage directly with customers, identify their needs, and deliver tailored solutions that foster loyalty and expand our reach. Your proactive approach and strong interpersonal skills will help build lasting relationships, generate new business opportunities, and support our reputation for outstanding service and innovative sales strategies. This position offers a vibrant, team-oriented environment where your energy and sales expertise can truly shine—no phone-based sales required.
Duties
- Greet and assist prospective and existing customers in person, providing a welcoming and professional experience.
- Identify customer needs through face-to-face conversations and recommend appropriate products or services.
- Deliver engaging product demonstrations and explain features and benefits in a clear, customer-friendly manner.
- Manage customer interactions and sales activity using CRM tools, ensuring accurate tracking and follow-up.
- Generate new business through in-person engagement, events, and on-site promotions.
- Build and maintain strong relationships with customers to encourage repeat business and referrals.
- Resolve customer questions or concerns promptly, ensuring high levels of satisfaction.
- Collaborate with team members and management to execute sales strategies and improve customer experience.
Requirements
- Previous experience in customer service, retail sales, or face-to-face sales environments preferred.
- Strong interpersonal and communication skills with the ability to build rapport quickly.
- Comfortable working in a fast-paced, customer-facing setting.
- Familiarity with CRM systems (e.g., Salesforce or similar) is a plus.
- Ability to multitask, stay organized, and manage customer interactions effectively.
- A positive, outgoing attitude with a passion for helping customers and driving sales.
- Willingness to learn and grow through hands-on training and team collaboration.
Why Join Us?
We are committed to your success and professional growth, offering hands-on training in customer engagement, sales techniques, product knowledge, and career advancement opportunities. If you enjoy working directly with people, thrive in an energetic environment, and want to make a real impact—this is the opportunity for you!
Pay: $45,535.00 - $54,835.00 per year
Work Location: In person
Salary : $45,535 - $54,835