What are the responsibilities and job description for the IT Engineer position at Emerus?
About Us
We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.
Position Overview
The purpose of this position is to provide technical support to staff on all company supported applications, troubleshoot computer hardware and software problems, answers support requests and escalate to appropriate IT resources when necessary. This position requires working independently with minimal supervision from Director of IT.
Essential Job Functions
- Site Management: Oversee daily IT operations across multiple hospital/clinic locations within the assigned market.
- Infrastructure Uptime: Ensure continuous availability of network equipment, medical devices, desktop systems, printers, scanners, along with software updates (OS, applications, antivirus/spyware), as well as hardware refresh cycles and other endpoint technologies for all facilities within the assigned market.
- Incident Response: Lead rapid response to IT incidents affecting clinical operations, including after-hours and weekend support as needed.
- Documentation: Log and track calls using an enterprise ticketing system while maintaining historical records and related problem documentation, as well as asset management for all sites within the market.
- User Support & Onboarding: Manage onboarding processes, including account provisioning, access control, training documentation, and orientation for new staff.
- Collaboration: Work closely with clinical, administrative, and technical teams to align IT services with patient care needs while providing a high level of service and customer satisfaction to the end user.
- Availability: Must be prepared to support a 24/7 operational environment, including participation in an on-call rotation. This role requires up to 40% travel to provide hands-on support and maintain strong relationships with local stakeholders.
Other Job Functions
- Maintain confidentiality and security standards and policies for the organization
- Attend staff meetings or other company sponsored or mandated meetings as required
- Ability to work off-hours and on call when required
Basic Qualifications
- Proven ability to manage multiple sites and prioritize in a fast-paced, mission-critical environment.
- Associate’s degree in computer information systems, computer science, or equivalent technical work experience or certifications.
- 3 years of experience (2 years in a healthcare or hospital setting) in application, technical support, desktop, helpdesk, or systems administration.
- Strong knowledge of networking, desktop support (troubleshooting, imaging, etc.), and medical device integration.
- Strong knowledge of desktop applications such as Microsoft Office (Excel, Word and PowerPoint), Visio, and Project preferred.
- Experience supporting Windows based users in a Microsoft Active Directory Domain environment required.
- Must be able to work independently with little or no direction. Proven ability to work closely with all levels of management, staff, vendors and consultants.
- Valid driver’s license and ability to travel frequently.
Preferred Qualifications
- Bachelor’s degree in information technology, healthcare Informatics, or related field (or equivalent experience) preferred.
- Excellent communication, leadership, and problem-solving skills.
Preferred Skills:
- Experience with EMR/EHR systems (e.g., Epic, Cerner), healthcare billing revenue cycle system or similar products preferred.
- Familiarity with HIPAA compliance and healthcare IT standards.