Dental Receptionist/Treatment Care Coordinator

Job Summary
We are seeking a dynamic and compassionate Dental Receptionist/Treatment Care Coordinator to join our vibrant dental team. In this role, you will be the friendly first point of contact for patients, managing appointment scheduling, patient check-in and check-out, and providing exceptional customer service. You will also coordinate treatment plans, verify insurance benefits, and support clinical staff with administrative tasks. Your energetic approach and attention to detail will ensure a smooth patient experience from start to finish, fostering trust and satisfaction. This paid position offers an exciting opportunity to grow within a supportive dental practice environment dedicated to delivering top-quality care.

Duties

• Greet patients warmly upon arrival, ensuring a welcoming atmosphere and efficient check-in process
• Schedule appointments using dental practice management software such as Eaglesoft or Dentrix
• Verify insurance coverage, benefits, and eligibility utilizing systems like Epic, Meditech, or Athenahealth
• Review and update patient medical records and treatment documentation accurately in EMR (Electronic Medical Records) systems including eClinicalWorks or similar platforms
• Assist with patient intake procedures, including collecting medical history and updating demographic information
• Coordinate treatment plans with dentists and hygienists, ensuring patients understand their care options and financial responsibilities
• Handle phone inquiries professionally using multi-line phone systems, providing clear information about services, appointments, and billing
• Perform insurance verification, claims submission, follow-up on unpaid claims, and medical billing tasks including CPT coding and ICD coding compliance
• Maintain confidentiality in accordance with HIPAA regulations while managing sensitive health information
• Support office management tasks such as filing medical records, managing correspondence, and maintaining organized documentation

Requirements

• Proven experience as a Medical Receptionist or Dental Receptionist with clinic or dental office experience preferred
• Strong knowledge of EMR systems such as Eaglesoft, Dentrix, or similar dental practice management software
• Familiarity with medical coding including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and medical billing procedures
• Understanding of health information management standards including HIPAA compliance
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and electronic health record systems
• Exceptional patient service skills with professional phone etiquette and effective communication abilities
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
• Bilingual abilities are a plus to better serve diverse patient populations
• Strong organizational skills with clerical experience in filing, documentation review, and office management tasks
• Knowledge of dental terminology and clinic workflows is highly desirable

Join our team to make a meaningful difference in patients’ lives by providing outstanding administrative support in a lively healthcare setting. We value energetic professionals committed to excellence who thrive on delivering top-tier patient care through efficient office operations.

Pay: $20.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Work Location: In person

Salary : $20 - $27