Day Operations Supervisor, EDC

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Emerson College's Equipment Distribution Center (EDC) serves the students, faculty, and staff of Emerson College by vending media production equipment and support services for curricular use. The mission of the EDC is to ensure that its customers have timely access to production equipment in good working order and to provide high-quality technical and operational services in support of their curricular projects. The Day Operations Supervisor, Equipment Distribution Center is responsible for the successful daily opening and ongoing operation of the EDC.

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Purpose of Position: The Day Operations Supervisor, Equipment Distribution Center oversees the vending of media production equipment at Emerson College between the hours of 7:00AM-3:15PM, Monday - Friday. The Day Operations Supervisor, EDC is an operational resource for customers during checkouts, supporting technical questions and concerns. Additionally, the Day Operations Supervisor shares responsibility supervising approximately fifty student employees.

Your Manager: Operations Manager, Equipment Distribution Center

Your Direct Reports: 0

Your Student Workers: 50 (indirectly)

Key Partners: Visual and Media Arts production faculty, Journalism faculty, Media Technologies and Production Technical Operations staff

Your Key Responsibilities:

• Open the EDC each morning and coordinate all classroom equipment deliveries for the day.
  
• Supervise and perform the daily operations of the EDC, primarily related to the vending of film and video equipment. Supervision includes the scheduling of field equipment, ensuring all components are present and in good working order, and generation of repair tickets. Additionally, the Day Operations Supervisor performs equipment checkouts from start to finish for student and faculty customers, including retrieval of equipment from the storage area and walk through of equipment setup and operation. Duties involve the frequent moving and lifting of heavy objects.
  
• Work in cooperation with the Operations Manager, EDC to coordinate advanced level and faculty equipment reservations.
  
• Share daily supervision of student staff with other EDC full time staff.
  
• Answer questions and address basic technical issues from students or faculty when checking out or using equipment.
  
• Under the direction of the EDC Manager and EDC Operations Manager, suggest and implement workplace and workflow enhancements.
  
  

Your Other Responsibilities:

• Collect fines for lost, damaged or stolen equipment and update the vending database to reflect these transactions.
  
• Assist the EDC Manager and faculty in the research of new production technology initiatives and development of an implementation plan from kit configuration through purchase to final deployment. Assist in final equipment deployment.
  
• Stay current with media production equipment and industry trends by attending local vendor presentations and demonstrations, industry conference wrap-ups, on-site vendor demonstrations, and reading industry literature in order to better inform upcoming technology requests and purchases, as well as better support end users with their operational questions.
  
• Provide equipment-related instruction and support to faculty, staff and students as needed.
  
• All other duties as assigned.

Your Qualifications:

• Strong knowledge of and expertise with various types of film and video equipment. Focus includes but is not limited to: film cameras, digital cinema cameras, DSLRs, ENG/EFP cameras, and lighting and grip equipment
  
• 1-4 years of experience at an educational or private equipment rental or repair facility
  
• Must be a detail-oriented self-starter with ability to work in a high demand and fast paced academic environment
  
• Ability to react quickly to complex challenges and improvise solutions
  
• Must have strong customer service and written and verbal communication skills
  
• G-Suite & /or Microsoft Office knowledge
  
• Ability to communicate in a clear and concise manner that is appropriate to the audience
  
• BA/BS degree required

You'll be preferred if you have:

• WebCheckout or similar equipment scheduling and ticketing software
  
• Basic equipment repair
  
• Film and/or television production experience

Work Environment:

• Service floor, equipment warehouse, and usual office conditions
  
• Ability to lift and move objects that are 50 lb. or less

Grade of Position: A15N

Scheduled Weekly Hours: 36.25

Hiring Range: $52,200.17 - $54,700.06

This position will be exclusively represented by the Service Employees International Union (SEIU), Local 888 for purposes of wages, hours and other terms and conditions of employment.
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About Us
Emerson College is the nations only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: titleix@emerson.edu

Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Grade Ranges
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