Emergency Dispatch Operator

Nature and Scope
This position is fully responsible for receiving, evaluating, processing and dispatching emergency and non-emergency calls for assistance from the general public and other public safety agencies following established procedures. The Communications Specialist is also responsible for initiating Emergency Medical Dispatch (EMD) pre-arrival instructions in accordance with approved protocols. Job activity often includes a rotating shift, nights, weekends, holiday, and overtime as required. 

Entry Qualifications:
To fulfill the requirements for this position the incumbent must:
•    have demonstrated the ability to handle multiple tasks efficiently and effectively.
•    possess the ability to speak clearly and concisely over the radio and telephone.
•    have demonstrated excellent verbal and written communication skills.
•    have demonstrated the ability to function and maintain composure and professionalism under stressful conditions.
•    have demonstrated the ability to handle telephone communication with courtesy and efficiency.
•    An extensive background working in a multi-agency (Police, Fire, EMS) communications center may be considered in lieu of the above or be certified within their training/orientation period.
•    possess minimal typing skills.
•    have knowledge of emergency dispatching methods using various communications equipment, including CAD or similar equipment.
•    have prior experience as a public safety dispatcher.
•    be a certified EMD (Emergency Medical Dispatcher) or be certified within one (1) year of being employed as a Communications Specialist I.

Education and/or Experience:
High school diploma or general education degree (GED); One-year related experience and/or training.