District Clinic Manager

We are searching for a District Clinic Manager for our client in the wellness industry to supervise retail and non-medical operations within a multi-unit portfolio of clinics by planning strategies and consistent implementation to achieve results. We are seeking an experienced retail operator with extensive sales and customer service history.

Territory & Scope Of Responsibility

• Geographic coverage: All of the San Francisco Peninsula, San Jose area, and the East Bay.
• Clinic count: The role will ultimately oversee 10 – 15 clinics as the region is fully built out, scaling responsibilities in tandem with new openings.

Core Role Responsibilities

The District Clinic Manager must regularly exercise discretion and independent judgment to perform their essential job duties, which include:

• Developing and implementing operational goals to support local and company initiatives.
• Developing, implementing, and ensuring all non-medical staff receive onboarding orientations and training at clinic locations.
• Hiring, coaching, counseling, disciplining and assessing the job performance of all non-medical staff at clinic locations, including to ensure employee compliance and performance with company policies and standards, and coordinating with human resources where necessary.
• Arranging and overseeing the schedules of Wellness Coordinators and other staff within their assigned area.
• Collaborating with medical operations and leading Shift Lead Wellness Coordinators to assess and resolve customer needs.
• Collaborating with medical operations to address all cross-functional responsibilities.
• Assessing productivity of multiple clinic locations including but not limited to NPS (Net Promoter Score), membership sales, customer volume and implementing strategies to increase productivity.
• Overseeing and managing financial metrics of all assigned clinics including assessing and distributing employee tips and ensuring proper cash handling practices are followed.
• Collaborating with the marketing department to execute local clinic marketing, B2B partnerships, special events, and outreach projects.
• Coordinating with the Facilities Manager to assess and resolve facilities/maintenance issues throughout assigned district clinics.
• Managing non-medical inventory for all assigned district clinics.
• Performing Wellness Coordinator or other staff duties at assigned clinics only when necessary.

What We Offer

• A fun, growing workplace where you can promote health and wellness in your community.
• Opportunity to shape the recruiting function and eventually build/lead a high-performing hiring team.
• Competitive pay and benefits, plus high visibility to executive leadership in a rapidly expanding wellness brand.
• Career development opportunities.
• Free IV/Injection perks program.
• Vacation time.
• Participation in a 401k program.
• Employee Assistance Program
• Flexible scheduling.
• Medical, dental, vision, paid life insurance, and voluntary benefits are available for all full time employees.

Required Skills

• Integrity and ability to maintain confidentiality and exercise sound discretion and judgment.
• Excellent team management skills.
• Excellent verbal and written communication skills.
• Ability to drive and travel to clinics within the assigned district.
• Proficient in scheduling systems, Microsoft Office, or related software.
• Excellent organizational skills and problem-solving skills.

Education And Experience

• Multi-unit management experience – 3 years required; 5 years preferred.
• Bachelor’s degree in business management preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to stand and walk to traverse the entire facility.
• Must be able to lift up to 15 pounds at times.
• Must be able to operate a motor vehicle to drive between assigned district clinics.

Salary Range $100-110k