Account Services Manager

Job Description

We are looking for a Account Services Manager for our client in the beauty industry to play an important role with both Sales & Operations teams by managing all aspects of order processing for its wholesale customers. This role will have a deep understanding of order management in the lens of processing B2B orders, routing, invoicing, RTVs, and aligning daily with our 3PL/warehouse. The ideal candidate is hard-working, has experience in fast-paced environments, and maintains high standards in order accuracy and timeliness.

This is an in office role 2-3 days per week.

In This Role, You Will

• Take full ownership of order management, utilizing Netsuite for both manual and EDI data entry while ensuring accurate allocation for quantity fulfillment
• Serve as a key liaison between the warehouse and internal teams, ensuring seamless order processing to meet month end requirements
• Consolidate order status data from Netsuite and prepare detailed weekly and monthly reports for the Sales & Operations teams
• Monitor inventory levels and identify stock shortages, proactively reporting on future fulfillment opportunities
• Collaborate with the warehouse team to ensure timely pick, pack, routing, and transportation of orders.
• Resolve any discrepancies in order processing, pricing, and invoicing to maintain accuracy and customer satisfaction
• Oversee the timely transmission of invoices and account statements via email and EDI
• Investigate and reconcile any discrepancies in EDI transmissions, invoices, and RTV (Return to Vendor) transactions
• Provide supporting documentation to Wholesale customers upon request, including bills of lading, proof of delivery, and invoice copies
• Alert the Finance and Sales teams when a customer’s past-due balance requires suspension or credit line reduction
• Review, negotiate, and approve or deny customer chargebacks, ensuring that supporting documentation for disputed chargebacks is provided
• Process and track gratis, PR, Marketing, and Sampling requests, ensuring proper documentation and timely follow-up
  
  

An Ideal Candidate Has

• BA/BS degree in Finance or Business
• Minimum 2-3 years of experience in EDI order processing, invoicing, and working with a 3PL/warehouse
• Experience with NetSuite is required
• Experience with management of shipping vendors
• Intermediate to advanced Excel skills - able to demonstrate comfort with vlookups, pivot tables, filtered lists, subtotals, if, sum if, etc.
• Passion for the Beauty industry; Experience with Sephora is a plus
• Ability to streamline functions and passion to learn and grow
• Function effectively in a fast-paced environment, managing high priority items in a timely manner
  
  

Hourly Rate $30-35