Wholesale Operations Associate

Job Description

We are looking for a Account Services Manager for our client in the beauty industry to play an important role with both Sales & Operations teams by managing all aspects of order processing for its wholesale customers. This role will have a deep understanding of order management in the lens of processing B2B orders, routing, invoicing, RTVs, and aligning daily with our 3PL/warehouse. The ideal candidate is hard-working, has experience in fast-paced environments, and maintains high standards in order accuracy and timeliness.

This is an in office role 2-3 days per week.

In This Role, You Will

• Take full ownership of order management, utilizing Netsuite for both manual and EDI data entry while ensuring accurate allocation for quantity fulfillment
• Serve as a key liaison between the warehouse and internal teams, ensuring seamless order processing to meet month end requirements
• Consolidate order status data from Netsuite and prepare detailed weekly and monthly reports for the Sales & Operations teams
• Monitor inventory levels and identify stock shortages, proactively reporting on future fulfillment opportunities
• Collaborate with the warehouse team to ensure timely pick, pack, routing, and transportation of orders.
• Resolve any discrepancies in order processing, pricing, and invoicing to maintain accuracy and customer satisfaction
• Oversee the timely transmission of invoices and account statements via email and EDI
• Investigate and reconcile any discrepancies in EDI transmissions, invoices, and RTV (Return to Vendor) transactions
• Provide supporting documentation to Wholesale customers upon request, including bills of lading, proof of delivery, and invoice copies
• Alert the Finance and Sales teams when a customer’s past-due balance requires suspension or credit line reduction
• Review, negotiate, and approve or deny customer chargebacks, ensuring that supporting documentation for disputed chargebacks is provided
• Process and track gratis, PR, Marketing, and Sampling requests, ensuring proper documentation and timely follow-up
  
  

An Ideal Candidate Has

• BA/BS degree in Finance or Business
• Minimum 2-3 years of experience in EDI order processing, invoicing, and working with a 3PL/warehouse
• Experience with NetSuite is required
• Experience with management of shipping vendors
• Intermediate to advanced Excel skills - able to demonstrate comfort with vlookups, pivot tables, filtered lists, subtotals, if, sum if, etc.
• Passion for the Beauty industry; Experience with Sephora is a plus
• Ability to streamline functions and passion to learn and grow
• Function effectively in a fast-paced environment, managing high priority items in a timely manner
  
  

Compensation

The anticipated base salary range for this position is $30.00 – $35.00 per hour.

This range represents the good-faith estimate of the pay the employer reasonably expects to offer upon hire, based on the role’s responsibilities, required experience, location, and internal equity.

Incentives & Benefits

This position may be eligible for discretionary, performance-based bonuses and participation in applicable incentive programs. The role also offers a comprehensive benefits package, which may include medical, dental, and vision coverage, retirement plans, paid time off, parental leave, and other employee benefits, subject to eligibility requirements.

Additional Compensation

This position may be eligible for Equity awards, profit sharing, or other forms of non-cash compensation are not included in the posted pay range and, where applicable, will be discussed during the interview or offer process.