What are the responsibilities and job description for the Account Services Manager position at Emerging Blue Jobs?
We are looking for a Account Services Manager for our client in the beauty industry to play an important role with both Sales & Operations teams by managing all aspects of order processing for its wholesale customers. This role will have a deep understanding of order management in the lens of processing B2B orders, routing, invoicing, RTVs, and aligning daily with our 3PL/warehouse. The ideal candidate is hard-working, has experience in fast-paced environments, and maintains high standards in order accuracy and timeliness. This is an in office role 2-3 days per week.In This Role, You Will Take full ownership of order management, utilizing Netsuite for both manual and EDI data entry while ensuring accurate allocation for quantity fulllmentServe as a key liaison between the warehouse and internal teams, ensuring seamless order processing to meet month end requirementsConsolidate order status data from Netsuite and prepare detailed weekly and monthly reports for the Sales & Operations teams Monitor inventory levels and identify stock shortages, proactively reporting on future fulllment opportunitiesCollaborate with the warehouse team to ensure timely pick, pack, routing, and transportation of orders.Resolve any discrepancies in order processing, pricing, and invoicing to maintain accuracy and customer satisfaction Oversee the timely transmission of invoices and account statements via email and EDI Investigate and reconcile any discrepancies in EDI transmissions, invoices, and RTV (Return to Vendor) transactions Provide supporting documentation to Wholesale customers upon request, including bills of lading, proof of delivery, and invoice copies Alert the Finance and Sales teams when a customer’s past-due balance requires suspension or credit line reduction Review, negotiate, and approve or deny customer chargebacks, ensuring that supporting documentation for disputed chargebacks is provided Process and track gratis, PR, Marketing, and Sampling requests, ensuring proper documentation and timely follow-up An Ideal Candidate Has • BA/BS degree in Finance or Business • Minimum 2-3 years of experience in EDI order processing, invoicing, and working with a 3PL/warehouse • Experience with NetSuite is required • Experience with management of shipping vendors • Intermediate to advanced Excel skills - able to demonstrate comfort with vlookups, pivot tables, ltered lists, subtotals, if, sum if, etc. • Passion for the Beauty industry; Experience with Sephora is a plus • Ability to streamline functions and passion to learn and grow • Function effectively in a fast-paced environment, managing high priority items in a timely mannerHourly Rate $30-35
Salary : $30 - $35