MRI Scheduler

The MRI Scheduler fields all MRI orders tasked to the department by EmergeOrtho and outside providers. The scheduler is responsible for obtaining authorizations from patients’ insurance carriers for all ordered procedures. The scheduler calls patients to coordinate MRI and follow-up appointments. The MRI scheduler documents all patient correspondence in Athena and EMR.

This Position will also assist the Call Center every Monday and following Holidays.

Qualifications and Experience

• High school diploma or equivalent
• Requires 5 years’ experience in the related area as an individual contributor
• Strong customer service skills
• Ability to positively interact with providers, staff, patients, and their family members
• Ability to work in a fast-paced environment
• Ability to prioritize and handle multiple tasks and demands
• Sound interpersonal skills
• Strong organizational skills
• Strong computer skills

Responsibilities include, but are not limited to, the following:

• Obtain patient authorizations from various insurance companies
• Correspond with patients to schedule, and reschedule appointments for study
• Contact patients to schedule post-study appointments to review study findings
• Complete MRI screening form with patients
• Document all appointments and times in EMR and Athena
• Prepare patient paperwork and place it in the file box, daily
• Prepare paperwork and schedule for the next day's open appointment slots
• Cross-check encounter forms for accuracy
• Scan and drop MRI-related documents
• Assist technologists with various tasks
• Assist with preparing the scan room
• Assist with positioning the patient
• Code encounter forms
• Assist patient support staff with checking in patients
• Assist with laundry
• Manage the ProScan workflow
• Prepare mobile for travel
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

Call Center Responsibilities:

Manage all incoming calls and directs them appropriately. Schedule and reshcedule services and assist with related administrative tasks.

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information or to apply directly.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/

Benefits:

• 401(k) Retirement plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible spending account
• Health savings account
• Paid time off
• Holiday Pay
• Employee Assistance Program
• Life Insurance
• Short Term Disability
• Long Term Disability
• Pet Insurance
• Milestone Bonus Program
• For more information: https://emergeortho.com/jobs-in-healthcare/our-benefits/

Note: Available benefits based on hours worked per week.