Advocate - Swing Shift

Job description

Are you passionate about making a positive impact on the lives of individuals in need? At Emergency Support Shelter, we're dedicated to creating a difference every day.

Join our team and enjoy competitive wages that recognize your expertise and dedication. Our comprehensive benefits package includes medical, dental, and vision coverage, ensuring your health and well-being are taken care of. You'll also have access to a health reimbursement account, making your healthcare expenses more manageable.

We believe in investing in our team's future. That's why we offer a generous 3% IRA match, helping you plan for a secure retirement. We understand that your needs go beyond the basics, so we provide a wide range of voluntary benefits to customize your package to suit your lifestyle.

At Emergency Support Shelter, we pride ourselves on our culture of belonging and collaboration. Every team member is valued, and we encourage open communication and innovative thinking. We're not just coworkers; we're a supportive community.

In addition to a competitive compensation package, we offer paid holidays to celebrate important moments with your loved ones. We also provide a generous 48 hours of PTO right from the start, allowing you to recharge and enjoy work-life balance.

We value continuous learning and growth. If you have a degree, we offer a stipend to support your further education and professional development.

Your well-being is our priority. We provide a Group life policy and an employee assistance program at no cost to you, ensuring you have the resources you need to navigate life's challenges.

If you're ready to be a part of an organization that's dedicated to both its mission and its people, look no further. Join us at Emergency Support Shelter, where you can make a difference and grow individually and professionally.

Apply today and become a crucial part of our compassionate community, making a lasting impact on those who need it most!

About us

The Emergency Support Shelter (ESS), a not-for-profit 501 (C) 3, has been in existence since
1978. Originally organized to provide just domestic violence services, the agency has
expanded over the years to include sexual assault/abuse services as well as advocacy
services for victims of other crimes.

Position Description

Work Hours: Monday - Wednesday 4:00 pm to 12:00am. Thursday - Friday 4:30pm to 12:00 am. Weekly team meetings required from 9:15 to 10:45am

Hourly: $23.02 - $25.30

Manage the front desk and perform various administrative, clerical, and client-focused tasks. Provides client support and crisis intervention to victims of crime and abuse. Network and collaborate with other advocates to best serve clients with comprehensive care. Multitasking and stress management skills are essential for this position.

Responsibilities

Policy, Procedure, Regulation

• Ensure accuracy and quality of client files are maintained per policy.
• Ensure compliance with all applicable state, federal, and local laws and regulations are followed.
• Maintain strict confidentiality of all client information gained while performing duties of this position.

Advocacy

• Conduct potential shelter client assessments and intakes.
• Orient clients to shelter and house rules.
• Oversee house security, complies with all rules and regulations of agency policies and safety procedures.
• Document shelter happenings and client activities as necessary.
• Provide crisis intervention and advocacy as defined by the State of Washington Services Standard to victims/survivors of domestic violence.
• Educate clients about the dynamics of domestic violence and options/resources available.
• Refer clients to other agencies and resources and advocate directly with other agencies as needed to help clients access necessary services.
• Maintain service partnerships with referral agencies.
• Provide appropriate follow-up and documentation of emergency incidents or non-compliance with rules.
• Facilitate support groups, and conduct community outreach and education.
• Perform other duties as assigned by the Executive Director.

Administrative

• Answer phones, take messages, and route calls.
• Accurately maintain case logs and document case activities, files, forms, and surveys.
• Perform routine administrative duties, including preparing mailings and correspondence; file all appropriate forms and reports.
• Maintain office security by following safety procedures and controlling access (monitor logbook).
• Update calendars and schedule meetings.
• Receive, receipt, sort, and inventory donations.
• Participate in staff meetings, case conferences, and other meetings as needed.
• Performing and documenting routine inspection and maintenance activities.
• Clean, stock, and supply designated facility areas (dusting, sweeping, vacuuming, mopping, restroom cleaning, etc.)

Required Skills & Knowledge

• Maintain strict confidentiality of all clients, employees, volunteers, and community partners’ information.
• Serve as a strong proponent of ensuring the agency’s commitment to diversity and cultural competence plan.
• Ability to work with interruptions.
• Demonstrated ability to prioritize workloads and work independently and collaboratively with minimal supervision.
• Strong problem-solving skills.
• Ability to work effectively with clients, community partners, staff, and volunteers.
• Strong, active listening skills.
• Ability to communicate clearly, concisely, and grammatically, verbally and in writing.
• Ability to address sensitive issues in a non-judgmental manner.
• Knowledge of interview and counseling techniques and community resources.
• Knowledge of computer applications and the use of standard office equipment.
• Organizing work, coordinating projects, setting priorities, meeting deadlines, and following up on assignments with minimum directions.
• Using initiative and independent judgment within established policy and procedural guidelines.
• Ability to maintain professional boundaries.
• Willing to complete 30 hours of CORE training (provided by ESS).

Required Training and Experience

• High school diploma or equivalent and two years of relevant experience
• Vehicle, valid driver's license, and proof of insurance
• Proficient computer and technical skills
• Able to pass a Washington State Patrol, FBI background check and Registered Sex Offender background check

Desired Training and Experience

• Associates degree in social work or related field.
• Experience with case management or crisis intervention

Working Environment

Flexibility is required to adapt to the dynamic work environment of our non-profit, trauma-informed social service agency. The climate is informal but mission-driven. Excellence is valued in every position. Programs are based on the philosophy of providing every person we serve with validation, information, support, confidentiality, and empowerment. Preference will be given to the person who is the best fit for the position.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $23.02 - $25.30 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $23 - $25