Contents Specialist

Description

EARTH. FIRE. WATER. AIR.

If you wield the power to harness these elements, keep reading…

Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to and customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the “Titans” of the Restoration Industry.

So, what does it mean to be a TITAN?

To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that…

OUR CORE VALUES

WORK HARD & HAVE FUN DOING IT

OWN IT

FAITH

FAMILIES FIRST

GROWTH-DRIVEN MINDSET

Summary of Responsibilities

Inventorying, packing, and cleaning of contents damaged by water, smoke and/or fire while demonstrating respect and courtesy to all customers and employees.

Essential Duties and Responsibilities

• Conduct thorough inspections of damaged contents and personal property in residential and commercial settings and identify which items are salvageable.
• Document items, conditions, and restoration progress using company software.
• Safely and efficiently clean, pack, transport, and store contents, ensuring proper care and handling of valuable and sentimental items.
• Utilize appropriate cleaning and restoration techniques to restore items to their pre-loss condition, including cleaning, deodorizing, and repairing as needed.
• Maintain accurate records and documentation of all work performed, ensuring compliance with company and industry standards.
• Collaborate with the restoration team to ensure a seamless and efficient restoration process.
• Always practice good housekeeping to ensure a safe and non-cluttered worksite.
• Proactively communicate job site conditions and concerns that may be affecting completion of the job to the team leader.
• Perform other duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Problem Solving – Identifies and resolves problems promptly.
• Oral Communication – Speaks clearly and persuasively; Participates in meetings.
• Written Communication – Writes clearly; Able to read and interpret written information.
• Teamwork – Contributes to building positive team spirit.
• Diversity – Promotes a harassment-free environment.
• Ethics – Treats people ethically and with integrity.
• Organizational Support – Supports the organization’s goals, values, and code of ethics.
• Judgment – Exhibits sound and accurate judgment; Includes appropriate people in the decision-making process; Makes timely decisions.
• Planning/Organizing – Prioritizes work activities; Uses time efficiently.
• Professionalism – Focuses on solving conflict, not blaming; Treats others with respect and consideration; Accepts responsibility for own actions.
• Quality – Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work promptly.
• Safety and Security – Observes safety and security procedures; Reports unsafe conditions; Uses equipment and materials properly.
• Follow-up – Must be organized and able to follow up on statuses and ensure completion of tasks.
• Dependable – Is consistently at work and on time.

Requirements

Required Skills and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education and/or Experience – High School or GED diploma
• Language Skills – Ability to read and comprehend simple instructions, correspondence, and memos.
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure for basic algebraic and geometric calculations.
• Reasoning Ability – Ability to apply common sense to carry out detailed but uninvolved written or oral instructions.
• Computer Skills – Knowledge of computer software. Must he be able to update the status of content projects.
• Communication Skills – Ability to effectively communicate orally and in writing in English.
• Vision – Ability to view documents, multiple screens, and read handwritten documents.
• Possess a valid and unrestricted driver's license and have a satisfactory driving record.
• Must be able to work using cleaning chemicals.

Employment At-Will Employment is voluntarily entered into, and employees are free to resign at will at any time - with or without cause. Similarly, the company may terminate the employment relationship at will at any time - with or without notice or cause, so long as there is no violation of applicable federal or state law.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job while in the office. The noise level in the office work environment is usually quiet. The office work environment generally consists of indoor heated and cooled office space. This position may also work remotely from home.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand; walk; sit; use hands to handle or feel objects, tools, or controls
• Must be able to lift and/or move up to 20 pounds.
• Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• Frequently exposed to fumes or airborne particles, moving mechanical parts and vibration
• Exposure to wet and/or humid conditions and toxic or caustic chemicals
• Exposure to heat and humidity
• Noise level in the work environment can be moderate to loud