What are the responsibilities and job description for the Director, Membership position at Emergency Nurses?
MISSION
Join us in shaping the future of emergency nursing! We are dedicated to our mission of advancing excellence and innovation through research, education, resources, advocacy, and collaboration. Our vision is a world where every emergency nurse is empowered and supported to deliver the highest quality patient care. If you're passionate about making a difference, growing professionally, and being part of a dynamic, supportive team, we invite you to join us in this exciting journey of care and progress.
ENA offers a flexible hybrid work schedule that allows employees the opportunity to work from the office two days a week and at home three days a week. We are headquartered in Schaumburg, Illinois.
GENERAL SUMMARY
The Director, Membership is responsible for vision, strategy and implementation as it relates to membership growth and retention. The Director will be responsible for the member value proposition, maximizing data analytics to inform development, and planning and delivery of ENA membership engagement through various channels to promote ENA’s offerings and value proposition.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead the development and execution of membership acquisition, engagement, and retention strategies, ensuring alignment with organizational goals and member needs.
- Define and continuously evolve a compelling member value proposition, using data-driven insights and innovative practices to enhance loyalty and satisfaction.
- Leads a cross-functional membership team with marketing, education, IT, finance, and customer service to drive program growth through acquisition and retention.
- Partner with Marketing to create and measure effectiveness of targeted messaging, materials, and campaigns that promote programs, events, and organizational value to current and prospective members.
- Develop and maintain strong partnerships with state and chapter leaders to advance localized engagement and membership growth strategies.
- Build and nurture relationships across all membership segments to promote inclusion, engagement, and sustained growth.
- Oversee membership operations, including strategic planning, budget development, project timelines, and vendor management, ensuring alignment with performance goals.
- Track and analyze membership data and trends, producing regular dashboards and reports to evaluate recruitment, retention, and overall program effectiveness.
- Coach, mentor and develop staff, including overseeing new employees onboarding and providing career development planning and opportunities. Collaborates with Human Resources for recruitment, retention, and performance management of staff.
- Contributes to the workplace culture that is consistent with the association’s culture statement and emphasizes the mission, vision, and values of the organization.
- Displays a high level of accountability, taking responsibility for individual actions and the impact on the organization. Views oneself as a reflection of the organization by following through on commitments and accepting ownership.
- Performs additional related duties as required or assigned.
QUALIFICATIONS
Required:
- Bachelor’s degree in business, Marketing or related field
- Minimum of 10 years’ experience in Membership
- Minimum of 5 years management experience
Desired:
- Project management experience
- Association experience
- Experience managing programs with models similar to membership or subscription-based offerings - such as loyalty programs, affinity programs, or other recurring engagement models.
KNOWLEDGE, SKILLS, AND ABILITIES
- Exceptional organizational skills and ability to work under pressure
- Ability to prioritize multiple and varied tasks within established deadlines
- Demonstrated expertise in membership including revenue growth.
- Experience with task forces, committees, and working with Board members
- Knowledge of marketing (direct and digital), business analytics, forecasting, and scheduling
- Strong verbal and written communication skills
- Excellent collaborative and interpersonal skills
- Detail-oriented
- Team-oriented and ability to work independently
- Computer proficiency in Microsoft Suite of Products
COMPENSATION & BENEFITS
This position is an exempt/salaried position. The targeted salary range is $129k-$145k annually. Compensation is determined based on a range of factors, including experience, education, certifications or specialized training, skill level and operational needs.
ENA offers a comprehensive and competitive total rewards package that pairs compensation and benefits with meaningful work in a collaborative, engaging, and flexible work environment. Total rewards include a competitive salary, generous paid time off, quality health insurance at reasonable cost, professional development opportunities, and flexible hybrid work arrangements. Additional benefits include dental/vision insurance, employer paid life and disability insurance, flexible spending accounts and 401(k) with immediate 100% vesting.
PHYSICAL DEMANDS
Nature of work requires an ability to operate standard business office equipment. Requires ability to communicate verbally and in writing in an exchange of information; collect, compile and prepare work documents; set-up and maintain work files.
WORKING CONDITIONS
Majority of work is performed in a general office environment. Occasional travel may be required.
Salary : $129,000 - $145,000