What are the responsibilities and job description for the Bilingual Receptionist position at Emergency Infant Services?
Receptionist (Bilingual English/Spanish)
About Emergency Infant Services
Emergency Infant Services (EIS) is a nonprofit organization dedicated to helping children age five and younger whose families are facing severe financial hardship. By providing diapers, formula, clothing, and other essential children's items, EIS supports more than 50,000 infants and toddlers each year throughout the Tulsa area. At EIS, we believe that when families are in crisis, a child cannot wait.
Position Summary
Emergency Infant Services is seeking a compassionate, professional, and customer-focused Receptionist to serve as the first point of contact for clients, volunteers, donors, and visitors. This role is vital to creating a welcoming environment while helping ensure families receive timely access to essential services.
The ideal candidate is organized, dependable, bilingual in English and Spanish, and enjoys working directly with diverse communities in a collaborative nonprofit setting.
Key Responsibilities
- Welcome clients, visitors, volunteers, and guests in a friendly and professional manner
- Determine the purpose of visits and direct or escort individuals to the appropriate location
- Open and close the lobby for client services
- Provide outstanding customer service to clients, volunteers, and staff
- Check in clients using the Salesforce database
- Answer and route incoming calls on the organization's primary phone line
- Maintain a clean, organized, and supervised lobby area
- Assist with stocking supplies in the Express Room
- Support client interviews as needed
- Assist with mobile outreach events when necessary
- Perform other duties as assigned, including providing support during team member absences
Qualifications Required
- High School Diploma or GED
- Bilingual in Spanish and English
- Strong interpersonal and verbal communication skills
- Excellent customer service skills
- Basic knowledge of administrative and clerical procedures
- Ability to work effectively as part of a collaborative team
Why Join EIS?
- Make a direct impact on the lives of local children and families
- Work in a mission-driven, community-focused organization
- Join a supportive and collaborative team environment
- Opportunities to engage with clients, volunteers, and community partners
Schedule & Compensation
- Full-time and/or part-time opportunities available
- Compensation based on experience, qualifications, and skills
If you are passionate about serving families, creating a welcoming environment, and making a difference in the Tulsa community, we encourage you to apply today.
Equal Opportunity Employer
Emergency Infant Services is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, veteran status, disability, gender identity or expression, or any other protected characteristic under applicable federal, state, or local law. We are committed to fostering an inclusive workplace where all employees can thrive.
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- Are you fluent in both English and Spanish?
Experience:
- working within a social services or nonprofit agency: 2 years (Preferred)
- Receptionist or Customer Service: 1 year (Preferred)
Work Location: In person