What are the responsibilities and job description for the Service Desk Analyst position at Emerge?
As a L2 Service Desk Analyst you will work in a busy environment supporting sites in Sydney and Melbourne as well as trouble shooting in-house software, Desktop hardware peripherals, networking, audio visual, VOIP and Data Centre infrastructure issues covering:
- Windows 7/10
- MS Office 2010 – 2016 and custom applications
- Outlook Exchange 2010 - 2016
- Lync / Skype for Business 2010 - 2016
- Thin Client / Virtual Machine environment
- Banking / Finance experience preferred
- Trade Floor experience preferred
- Printers and other peripherals
- Smart device support
- VOIP and Telephony
- Audio Visual support
- Active Directory
- ServiceNow
- Data Centre
Key responsibilities
- Provide great customer service
- Resolve technical issues and escalate when required
- Manage Desktop tickets
- Deploy desktops, laptops and peripheral devices
- Banking / Finance background preferred
- Data Centre knowledge encouraged