Jira Cloud Administrator

Our client's Team enables scaled agility and continuous delivery across the enterprise. They support thousands of users globally through modern Agile tooling, primarily leveraging Atlassian Cloud solutions. The Team focuses on optimizing the developer and delivery experience through automation, integration, and governance of platforms like Jira Cloud and Confluence Cloud.

Role Overview

As a Jira Cloud Administrator Contractor, you will play a key role in supporting our client's enterprise Agile tooling ecosystem. You will configure and optimize Jira Cloud to meet the needs of diverse Agile teams across technology, product, and business functions. This role is ideal for a hands-on Jira expert who understands large-scale governance, enterprise security, and complex workflow design in a regulated environment.

Key Responsibilities

• Administer and configure Jira Cloud (Software and Service Management) and Confluence Cloud environments for multiple lines of business.
• Partner with Product Owners, Scrum Masters, Release Train Engineers and Software Engineers to implement Jira structures aligned with our client's Scaled Agile Framework (SAFe) and enterprise Agile standards.
• Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking.
• Manage user access, roles, and permissions through Atlassian Access and SSO integrations with our client's identity platforms.
• Implement and maintain automation rules and integrations (e.g., with Slack, GitHub, and ServiceNow).
• Support governance and compliance by ensuring configurations align with our client's security and audit standards.
• Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users.
• Develop documentation, training materials, and best practices to promote consistent usage across business units.
• Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with Enterprise Technology teams.
  
  

Required Qualifications

• 3-5 years of experience as a Jira Administrator (including Jira Cloud) in a large enterprise environment.
• Strong understanding of Agile, Scrum, and SAFe frameworks.
• Proficient in JQL, workflow automation, and project configuration.
• Hands-on experience with Atlassian Cloud administration, including user management, permission schemes, and global settings.
• Experience managing large-scale user bases (5,000 users preferred).
• Excellent stakeholder communication and documentation skills.
• Experience in governed or regulated environments (e.g., financial services, banking, or fintech).
  
  

Preferred Qualifications

• Atlassian certifications such as ACP-120 (Jira Administration for Cloud) or ACP-620 (Managing Jira Projects in Cloud).
• Familiarity with ScriptRunner, Automation for Jira, and Jira Service Management.
• Experience integrating Jira Cloud with data analytics and reporting tools (e.g., Power BI, Tableau).
• Knowledge of Atlassian REST APIs or scripting (Python, Groovy, or JavaScript).
• Exposure to Change Management, IIQ, and enterprise security compliance practices.
  
  

Work Environment

• Monday- Friday work schedule.
• Hybrid, 3 days in office in Sunrise, FL.
• Applicants must be currently authorized to work in the United States on a full-time, permanent basis. No C2C.
• Salary range is $110,000 - $120,000/ year plus full benefits including: Health, Dental, Vision, 401K and PTO.
  
  

Emerge seeks, in all its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to race, color, religion, sex, gender, sexual orientation, national origin, ethnicity, alienage, citizenship or immigration status, age, mental or physical disability, medical condition, pregnancy, military/veteran status, predisposing genetic characteristics, familial status, marital status, domestic violence victim status, or based on their relationship or association with members of a protected class or any other protected classification, in accordance with applicable federal, state and local laws. Emerge is committed to diversity in its most inclusive sense.

By completing an application with us, you seek to join a team of hardworking professionals dedicated to consistently deliver outstanding service to our customers and contribute to the financial success of the organization, its clients and its employees. Equal access to programs, services and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact our Emerge Recruitment Office.