What are the responsibilities and job description for the Customer Service Dispatcher position at Emerald Resource Group?
Job Title: Customer Service DispatcherLocation: North Canton, OHPay: $17/hrSchedule: All Shifts AvailableEmployment Type: Full-TimeAbout the RoleWe are seeking a reliable, customer-focused Customer Service Dispatcher to join our team. In this role, you will be the central point of communication between customers, technicians, and internal teams. Your job is to take incoming service requests, schedule and dispatch field technicians, and ensure customers receive timely and accurate updates.This position is perfect for someone who enjoys multitasking, problem-solving, and working in a fast-paced environment.Key ResponsibilitiesAnswer incoming calls, emails, and service requests from customers with a friendly, professional demeanorCreate, update, and manage service tickets in the dispatching systemSchedule and dispatch technicians based on availability, priority, and locationProvide customers with updates regarding service status, delays, or changesCommunicate effectively with technicians regarding job details, parts needed, and timelinesTrack technician routes, availability, and job progress throughout the dayEscalate urgent or high-priority service issues as neededMaintain accurate logs, notes, and documentation for all scheduled service callsSupport customer service tasks such as troubleshooting basic issues, verifying information, and resolving simple questionsQualifications1 year of experience in customer service, dispatching, call center, or scheduling preferredStrong communication and multitasking skillsAbility to stay organized in a high-volume environmentComfortable working with scheduling/dispatch software or CRM systemsProblem-solving mentality with attention to detailTeam-oriented and reliableWhy Apply?Consistent scheduleOpportunity to learn dispatching and scheduling in a growing fieldFast-paced, engaging environment with room for skill developmentContact Information:Luke Slabelslabe@emeraldresourcegroup.com440-627-6902
Salary : $17
