What are the responsibilities and job description for the Player Development Manager position at Emerald Queen Casino?
The Player Development Manager at Emerald Queen Casino leads the charge in driving guest loyalty, engagement, and retention through strategic outreach, personalized service, and innovative events. This role oversees all aspects of the Player Development department, guiding a dynamic team to deliver exceptional guest experiences while achieving revenue and performance goals. The Manager develops and manages the department’s annual budget, establishes performance metrics, and utilizes player tracking tools to analyze profitability and inform reinvestment strategies. They are responsible for designing, coordinating, and executing exciting promotional activities and exclusive events that elevate the guest experience, ensuring each is planned and delivered to the highest standard. By fostering meaningful relationships with players and maintaining open communication with leadership, the Manager ensures that every interaction strengthens customer satisfaction and loyalty. Through a combination of operational excellence, creative programming, and team leadership, the Player Development Manager embodies the Emerald Queen Casino’s commitment to exceptional service and lasting guest connections.
Salary range is based on skills and experience. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits.
KEY COMPETENCIES
- The ideal candidate demonstrates exceptional leadership, communication, and analytical abilities while fostering strong relationships with both guests and team members. Success in this role requires a balance of business acumen, creativity, and a commitment to superior service. Key competencies include:
- Strong communication and relationship management skills that enhance guest loyalty and team collaboration
- Proven leadership and performance management abilities with a focus on motivation and accountability
- Expertise in budget development, financial oversight, and strategic planning
- In-depth knowledge of casino operations, gaming regulations, and compliance with Tribal-State compacts
- Exceptional organizational, analytical, and time management skills with the ability to adapt in a fast-paced environment
MINIMUM QUALIFICATIONS
Required:
- High School Diploma or GED equivalent
- Five years of Player Development Leadership experience
- Five years of supervisory experience
- Five years of guest service experience in gaming.
Preferred:
- Bachelor’s degree in Marketing, Hospitality, or a related field
- Ability to effectively communicate in Mandarin, Cantonese, Vietnamese, or Spanish
- Experience working with tribal entities
- Marketing or sales experience
Additional education/experience may substitute for the minimum requirements of the position.
PHYSICAL REQUIREMENTS
This position requires the ability to sit or stand for extended periods, up to 10 hours per day, and to move comfortably throughout both office and gaming floor environments. The role involves frequent walking, bending, reaching, and other physical activities such as pushing, pulling, and lifting items up to 25 pounds. Strong hand-eye coordination, finger dexterity, and visual focus are essential, as is the ability to concentrate effectively in a busy, high-energy, and occasionally smoke-filled environment.
ADDITIONAL REQUIREMENTS:
Our facilities operate 24 hours a day, 365 days a year which may require this position to work evening, weekend, and holiday shifts.
All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.