What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Emerald Logistix?
About the Role
Are you looking to start your career in customer service? We are seeking an enthusiastic and dedicated Entry Level Customer Service Assistant to join our vibrant team. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support. You will have the opportunity to develop your skills in a fast-paced environment while building strong relationships with clients.
Key Responsibilities
- Assist customers with inquiries via phone, email, and in-person
- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Provide information on products and services to customers
- Collaborate with other team members to improve customer service processes
- Follow up on customer inquiries to ensure resolution
Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work in a team-oriented environment
- Proficient in Microsoft Office Suite
- Customer service experience is a plus, but not required
What We Offer
- A supportive and welcoming team environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.