What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Emerald Logistix?
About the Role
We are excited to invite applications for the position of Entry Level Customer Service Assistant. This role is ideal for individuals who are passionate about providing exceptional service, eager to learn, and enthusiastic about joining a dynamic team. As an Entry Level Customer Service Assistant, you will be at the forefront of our customer interaction initiatives, playing a crucial role in creating positive experiences for our clientele.
Key Responsibilities
- Assist customers with product inquiries and provide detailed information about services.
- Handle customer complaints effectively and professionally to ensure resolution.
- Conduct follow-up calls and emails with customers to gauge their satisfaction with our service and products.
- Maintain customer records accurately and ensure that all necessary information is up-to-date.
- Collaborate with team members to improve service methods and enhance customer satisfaction.
- Prepare and distribute information materials regarding promotions and service updates.
Qualifications
- High school diploma or equivalent; some college education is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Ability to work in a fast-paced environment and multitask effectively.
- Proficiency in basic computer applications and customer management software.
- Strong interpersonal skills and the ability to work well in a team.
What We Offer
- A supportive and welcoming team environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.
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