What are the responsibilities and job description for the Call Center Agent position at Emerald Logistix?
Job Title:Call Center Agent
Company: Core X Plug
Location: Atlanta, GA
About Core X Plug:
Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.
Job Description:
We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. This role is vital to our customer service operations, serving as the frontline of communication between our organization and our valued clients. As a Call Center Agent, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service across various communication channels including phone, email, and chat.
Responsibilities:
- Answer incoming calls promptly and provide accurate information to customers.
- Assist customers with their inquiries and resolve issues effectively and efficiently.
- Maintain a professional and friendly demeanor while communicating with clients.
- Document and track customer interactions and transactions in our database accurately.
- Provide feedback to management regarding recurring issues or challenges encountered by customers.
- Educate customers about products and services to enhance their experience.
Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience as a call center agent or similar customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with the ability to think on your feet.
- Ability to handle difficult conversations with a calm and professional attitude.
- Proficiency in using computers and familiarity with CRM software is preferred.
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Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off (PTO) and holidays
- Professional development opportunities
- Employee wellness programs
Salary : $1,050 - $1,250
